Marriott International

Manages and franchises hotels around the world

Assistant Director of Sales

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeChinaNo salary listedIn-person

About the Job

Requirements

At least 2 years of related work experience.
A high school diploma or General Educational Development (GED) equivalent is preferred.

Responsibilities

Contact the appropriate individual or department, such as Sales, Data Administration, or Accounting, to resolve guest calls, requests, or problems.
Use sales techniques, including up-selling, to maximize revenue while maintaining existing guest loyalty to Marriott.
Determine and provide complimentary gifts to guests in recognition of their patronage, such as rewards points, show tickets, or gift certificates.
Promote awareness of the brand image internally and externally.
Process requests to redeem Marriott Rewards points.
Process reservation requests, changes, and cancellations received by phone, fax, or mail.
Enter Marriott Rewards information into the appropriate software when taking guest reservations.
Answer, record, and process guest calls, requests, questions, or concerns.
Perform general office duties supporting Sales and Marketing, such as filing, sending emails, typing, and faxing.
Assist management in training and motivating employees and serve as a role model.
Follow company policies and procedures; maintain a clean and professional uniform and personal appearance; maintain confidentiality of proprietary information; and protect company assets.
Welcome and acknowledge guests according to company standards, anticipate and address their service needs, and thank them with genuine appreciation.
Communicate with others using clear and professional language; prepare and review written documents accurately and completely; and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships, support the team in reaching common goals, and listen and respond appropriately to other employees' concerns.
Monitor others' performance to ensure adherence to quality expectations and standards.
Read and visually verify information in a variety of formats.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested by supervisors.

Desired Qualifications

No supervisory experience is required.

POSITION SUMMARY

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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