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VITAS Healthcare

Hospice and palliative care provider

Network Systems Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeNo salary listed

About the Job

Requirements

  • Two to four years of experience in an enterprise IT environment.
  • Knowledge of the service delivery and service support areas of the Information Technology Infrastructure Library, with specific experience in Incident and Problem Management.
  • Ability to express complex technical concepts effectively, both verbally and in writing.
  • Analytical and organizational skills.
  • Ability to work independently with limited supervision or collaboratively.
  • Communication, troubleshooting, motivation, and time management skills.
  • Ability to work with people from different disciplines and with varying degrees of technical experience.
  • Ability to work on various assignments simultaneously.
  • Interpersonal skills within all levels of the organization.
  • Ability to navigate automated systems and proficiency in Outlook, Word, and Excel.

Responsibilities

  • Ensure all incidents, requests, changes, and related items are fully managed and documented in a timely manner.
  • Orient new hires with relevant IT processes.
  • Communicate effectively with the user community, IT team, and relevant leadership.
  • Interface regularly with local business leadership and IT leadership to ensure proper alignment.
  • Travel to related locations as needed to provide in-person support.
  • Maintain adequate daily backups of the local file server.
  • Maintain audio and video conferencing capabilities and technology.
  • Develop and maintain standard site management and disaster contingency plans, and verify that these documents are correct and up to date.
  • Maintain desktop and laptop hardware and software according to VITAS standards.
  • Coordinate downtime and service-impacting activities.
  • Manage the process for requesting and fulfilling equipment orders.
  • Assist in coordinating office moves and office additions.
  • Participate in disaster recovery and security audits on file servers, desktops, laptops, and related systems.
  • Maintain and produce IT asset inventory reporting in the ITSM tool.
  • Provide backup support to other regions as needed, by telephone or onsite.

Desired Qualifications

  • Associate degree in computer science, engineering, or a related field from an accredited college or university, or the international equivalent.
  • ITIL Foundations certification.

About the Company

VITAS Healthcare

Hospice and palliative care provider

VITAS Healthcare provides end-of-life care through hospice and palliative services in 15 states. Its offerings focus on relieving symptoms and stress for patients with terminal illnesses, delivered by a multidisciplinary team of doctors, nurses, social workers, chaplains, and other specialists. The product works through comprehensive, patient-centered services including pain management, emotional and spiritual support, and coordination of care with families, Medicare/Medicaid and private insurance reimbursements funding the services. The company differentiates itself by specializing in compassionate, tailored end-of-life care across multiple states with a strong emphasis on teamwork, integrity, and excellence, rather than broad, generic medical services. Its goal is to provide high-quality, dignified comfort to patients and support for families, while maintaining financial stability and adapting to changes in the healthcare environment.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Miami, FL
Founded
1978

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