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Island Finance

Unsecured consumer lending in Puerto Rico

Account Analyst

Retail & Commercial BankingPosted on Nov 13
Full-timeUnited States

About the Job

Requirements

  • At least two years of study; studies in Business Administration are preferred.
  • Three years of experience in collections, telemarketing, or customer service by telephone.
  • Ability to work under pressure and handle multiple tasks.
  • Customer-service orientation and negotiation skills.
  • Communication skills and ability to work toward goals.
  • Comfort working with automated systems.
  • Knowledge of Microsoft Office programs.

Responsibilities

  • Contact customers with delinquent accounts by telephone using predictive dialing to conduct internal collection efforts.
  • Offer possible solutions that are satisfactory to both the customer and the company while complying with institutional policies, procedures, and applicable legislation.

Desired Qualifications

  • Studies in Business Administration are preferred.

About the Company

Island Finance

Unsecured consumer lending in Puerto Rico

Island Finance provides unsecured consumer loans to individuals in Puerto Rico and nearby Caribbean markets, helping families cover everyday expenses and emergencies. Its core product is personal loans, issued after evaluating a borrower's creditworthiness and ability to repay, using tailored credit-scoring tools developed for the Puerto Rico market and supported by a network of branches. The company differentiates itself with a long local history, a culture of accessible and respectful service, and ownership that has shifted between large investors and local players in recent years, including J.C. Flowers & Co. in 2017 and VRM Penzini Capital in 2025, which underscores its commitment to serving Puerto Rico’s communities. Island Finance aims to strengthen the island’s economy by expanding affordable credit options and maintaining a strong local presence across dozens of branches with nearly 500 employees.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
San Juan, Puerto Rico
Founded
1959

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