Full-Time

Manager – Creator Success

Updated on 6/4/2024

LTK

LTK

501-1,000 employees

Global technology platform for influencer marketing

Consumer Goods
Data & Analytics

Senior, Expert

Remote in USA

Required Skills
Communications
Marketing
Requirements
  • 5+ years of experience in Customer Success, ideally in working with creators or other types of talent along with 3+ years of management experience
  • Experience in coaching entrepreneurs, conducting training and enablement oversight
  • Proven ability to meet and exceed growth and retention and revenue goals
  • Strong executive presence and influencing skills
  • Proven track record of building, producing and hosting educational events
  • Experience building and leading teams with clear vision
  • Excellent written communication skills
  • Strong collaboration and problem-solving skills
  • Experience providing professional coaching
  • Knowledge of and experience with Hubspot and other customer enablement tools and platforms
  • Strong analytical skills
  • A growth mindset and openness to feedback
Responsibilities
  • Accountable for revenue retention and growth for assigned segment of creators
  • Work cross-functionally with CS Partners, Growth, Marketing, and Product to develop content strategy
  • Lead team of individuals contributors to provide best-in-industry customer support
  • Effectively communicate LTK value proposition to Creators
  • Develop programming/events to drive engagement
  • Act as voice of customer to organization via product/service feedback
  • Relay industry insights and competitive intelligence to key stakeholders
  • Cultivate brand loyalty via Creator recognition and culture/community building
  • Manage creator comms plan for assigned segment of creators
  • Analyze key performance metrics and identify trends across segment of Creators
  • Implement processes to drive efficiencies on team
  • Provide continued training and development for all team members
  • Deliver scalable coaching to engage and educate creator base
  • Understand creator needs, goals, and challenges and execute segmentation journeys
  • Develop retention strategies and initiatives to reduce churn

LTK is a global technology platform that facilitates collaboration between lifestyle Creators and brands, driving billions in annual sales for 7,000+ retailers. The platform specializes in influencer marketing and offers a top-rated shopping app and Creator Commerce tools to monetize content across social platforms.

Company Stage

Series A

Total Funding

$315M

Headquarters

Dallas, Texas

Founded

2011

Growth & Insights
Headcount

6 month growth

2%

1 year growth

11%

2 year growth

26%

Benefits

Medical, dental, & vision

401k

Flexible work schedule

Parental leave

Team events

Stocked kitchen & bar

Gym membership

Social spaces & game room

Volunteer days

Summer hours

Catered meals