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Full-Time

Head of Early Career

Client Services

Posted on 6/27/2024

Roku

Roku

1,001-5,000 employees

Streaming platform and device provider

Consumer Software
Hardware

Compensation Overview

$149k - $181kAnnually

+ Equity Awards + Life Insurance + Disability Benefits + Parental Leave + Wellness Benefits + Paid Time Off

Senior

New York, NY, USA

Category
Customer Success Management
Strategic Account Management
Sales & Account Management
Requirements
  • 7+ years of professional work experience within digital media – specifically within advertising and/or client services
  • 3+ years of people management – preferably with a team size greater than 10 employees
  • Prior experience supporting early career talent and/or building early career programming
  • Ability to communicate clearly and effectively to various levels throughout an organization
  • Highly collaborative and flexible work style, with the ability to adapt quickly and support the businesses evolving needs
Responsibilities
  • Serve as the direct manager for all Account Coordinators (ACs), while they maintain a dotted line reporting to their respective business leads
  • Provide ongoing support, guidance, and performance feedback to ACs, ensuring alignment with business goals and individual career aspirations
  • Develop and implement formal programs to move ACs to Account Managers
  • Conduct strategic resource deployment planning to ensure optimal allocation of ACs across various projects and campaigns
  • Collaborate with business leads to understand and inform the revenue staffing model for all AC employees
  • Design and lead comprehensive development programs tailored to early career professionals, including onboarding, training, mentorship, and rotational programs
  • Implement innovative strategies to attract, retain, and nurture top talent from diverse backgrounds
  • Ensure programs align with the company’s strategic goals and industry best practices
  • Develop clear career paths and progression plans to help staff understand and achieve their career goals within the company
  • Implement initiatives to improve job satisfaction and reduce turnover
  • Collaborate with Client Services Leadership to develop and execute strategies for attracting early career talent, including internships, apprenticeships, and graduate recruitment initiatives
  • Oversee the onboarding process to ensure new hires integrate smoothly and are set up for success from day one and surveys to understand the needs and aspirations of early career staff
  • Champion diversity and inclusion efforts within early career development programs

Roku offers a streaming platform with a purpose-built operating system and a range of devices, providing a seamless home entertainment experience. The company also develops exclusive Roku Originals for The Roku Channel, reaching approximately 80 million households in the U.S. and Mexico.

Company Stage

Series F

Total Funding

$298.2M

Headquarters

San Jose, California

Founded

2002

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-5%

2 year growth

-5%

Benefits

Unlimited vacation days

Medical, wellness, and financial benefits

Free snacks and access to fitness center at headquarters

INACTIVE