Full-Time

Customer Service & Tech Support

Confirmed live in the last 24 hours

Hexagon US Federal

Hexagon US Federal

201-500 employees

Provides geospatial solutions for US defense

Cybersecurity
Data & Analytics
Aerospace

Junior

Pearl Harbor, Hawaii, USA

Required Skills
Communications
Customer Service
Requirements
  • Recent and significant experience of working in an Information and Communication Technology Help Desk
  • CompTIA Security + certification
  • Bachelor's Degree in a related technical discipline, with 1 or more years of relative experience, or equivalent experience
  • Required Level of Security Clearance: Secret
  • US Citizen
Responsibilities
  • Ensuring the Help Desk operates as a highly professional service
  • Processing requests for assistance from users in a pleasant and professional manner
  • Logging, assigning, and responding to requests for assistance in a timely manner
  • Documenting findings on the call log
  • Establishing and maintaining change control procedures for the Support Team
  • Verifying, supporting, and resolving service tickets in the current IT ticket system
  • Providing end devices support such as cellular phones, tablets, iPhones, iPads, and multi-functional devices

Hexagon US Federal is a commendable employer due to its focus on delivering geospatially-powered solutions to U.S. government and defense agencies, addressing critical areas such as anti-terrorism and border security. The company fosters a culture of technological and engineering excellence, utilizing an open standards architecture. This environment promotes expert collaboration and innovation in security and intelligence fields, making it a leading choice for professionals aiming to make a significant impact in public safety and national security.

Company Stage

M&A

Total Funding

N/A

Headquarters

Chantilly, Virginia

Founded

2010

Growth & Insights
Headcount

6 month growth

1%

1 year growth

-5%

2 year growth

10%