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Next Job Abroad

German Customer Care Executive

Customer Support +1Confirmed live in the last 24 hours
Full-timeAthens, GreeceNo salary listed

About the Job

Requirements

  • German proficiency at C1/C2 level is mandatory.
  • English proficiency at a minimum B2 level is required for training and operations.
  • One or more years of customer service experience is preferred; tobacco, vape, or technical support experience is an advantage.
  • Advanced personal computer skills, including Microsoft Office and customer relationship management systems.
  • Familiarity with social media and review platforms.
  • Strong oral and written communication skills.
  • High emotional intelligence and a solution-oriented mindset.

Responsibilities

  • Deliver consumer support through inbound and outbound channels.
  • Conduct post-purchase follow-ups and customer retention efforts.
  • Engage users for feedback, trade-in, and adoption initiatives.
  • Cross-sell and upsell products.
  • Update customer relationship management systems with consumer interactions.
  • Resolve inquiries at first contact and provide technical support.
  • Troubleshoot heated tobacco devices, including charging, heating, and stick compatibility.
  • Guide consumers on product usage, maintenance, and best practices.
  • Process warranty claims, replacements, and returns.
  • Handle complaints empathetically and escalate them when required.
  • Educate consumers about devices, accessories, and stick options.

Desired Qualifications

  • Experience in tobacco, vape, or technical support is an advantage.

About the Company

Next Job Abroad

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