Services Business Operations Manager

Services Business Operations ManagerThis role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

Oversee global services operations team supporting many aspects of HPEN Services business. Develop and manage processes, customize tools for maximum efficiency and support integration efforts with a focus on systems, tools and processes.

How you will make your mark:

• Standardize operating processes, policies, tool across global service sales teams
• Solicit input to identify needs to service sales teams and manage those needs across teams as needed to implement business practices and automation
• Interface with various internal IT teams to deliver needs of business while ensuring scalability and global consistency
• Improve operational efficiency with a focus on reducing manual work, increasing automation and adoption of tools, minimizing costs while maximizing output
• Manage team of business operations analysts who support global service business in areas such as policies, process, systems, tools, training.
• Understand and coordinate operational activities across several service business functions including; new and support renewal quoting, order processing, support agreement management, sales opportunity management service delivery
• Act as SME on specific business areas and the tools that support this area of service sales and delivery business.  Tools include SAP, SFDC, Oracle CPQ, internal and external self-serve tools
• Define processes to support changing business needs and deliver training to global service sales and operations team

About You:

• Bachelor's degree in computer science, Engineering, Business or related field or equivalent work experience.
• 8+ years of relevant experience.
• Ability to speak and write in English

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Job:

Services

Job Level:

Manager_1In accordance with applicable Mexican laws and our commitment to non-discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.