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Datamark

BPO and contact center services provider

Facility Manager

Facilities ManagementConfirmed live in the last 24 hours
Full-timeMumbai, Maharashtra, India₹600k - ₹800kIn-person

About the Job

Requirements

  • A bachelor's degree or equivalent is required.
  • At least 12 years of experience in the facilities field is required.
  • At least 10 years of experience in a facilities or similar position is required.
  • Proven experience in a managerial function or relevant role is required.
  • Experience developing internal systems is required.

Responsibilities

  • Plan and coordinate administrative procedures and systems, and devise ways to streamline processes.
  • Assess Facilities staff performance and provide coaching and guidance to ensure efficiency.
  • Maintain and understand departmental procedures and policies, and identify ways to perform work more efficiently.
  • Ensure support activities are carried out efficiently and effectively so operations function properly.
  • Ensure the facility is fully operational, with all utilities functioning properly on a 24/7 basis.
  • Maintain 100% uptime for critical equipment and perform preventive maintenance on assets and infrastructure.
  • Coordinate cost-reduction initiatives without affecting employee satisfaction.
  • Supervise clerical and Facilities personnel by communicating job expectations, appraising job results, and disciplining employees.
  • Develop and implement policies and procedures to improve departmental operations, and ensure operations adhere to policies and regulations.
  • Ensure the smooth and adequate flow of information within the company to facilitate business operations.
  • Ensure a safe, secure, and well-maintained facility that meets environmental, health, and security standards.
  • Manage schedules and deadlines.
  • Monitor office-supply inventory and purchasing with attention to budgetary constraints, and monitor costs and expenses for budget preparation.
  • Oversee facilities services, maintenance activities, and tradespersons.
  • Maintain office efficiency by maintaining common-area appearance, organizing procedures, handling correspondence, managing filing systems, and overseeing supplies and equipment.
  • Reduce costs without affecting the quality and timeliness of services.
  • Oversee and maintain office equipment for uninterrupted function; identify and fulfill office-supply needs; manage vendors; and coordinate food delivery as needed.
  • Manage office space and infrastructure planning, including workstation moves, additions, and changes, and provide answers, resources, and solutions as requested.
  • Maintain peak organizational operations and identify issues to provide preventative measures.
  • Coordinate with internal and external resources and cultivate vendor relationships.
  • Manage maintenance and repair of machinery, equipment, and electrical and mechanical systems.
  • Review internal-customer survey feedback to measure performance.
  • Oversee site EHS, including employee safety, fire-safety training, and emergency rescue.

About the Company

Datamark

BPO and contact center services provider

DATAMARK provides business process outsourcing and contact center services for large enterprises, including Fortune 500 firms and government agencies. It handles front-office work like omnichannel, multilingual customer care and technical support, plus back-office tasks such as digital mailroom, data capture, document processing, and finance/accounting support, operating 24/7 from centers in the US, Mexico, and India. It differentiates itself with long client relationships, a global delivery network that includes nearshore and offshore options, and proprietary tools like DataScribe that transcribe and summarize calls to boost agent productivity, all guided by Lean Six Sigma process improvements. Its goal is to help clients cut costs, streamline operations, and achieve scalable, reliable, multilingual support.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
El Paso, TX
Founded
Not listed

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