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MRO

Clinical data exchange platform and services

Area Supervisor - Medical Records, Release of Information

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeCleveland, OH, USA$51k - $69k /yr

About the Job

Requirements

  • A high school diploma or GED is required.
  • One year of supervisory or management experience in an acute care setting is required.
  • Knowledge of HIPAA privacy information standards is required.
  • Proficiency in Microsoft Office applications is required.
  • A bachelor's degree and/or associate's degree in Health Information Management, Business Administration, or a health-related field, or equivalent experience, is preferred.
  • Demonstrated excellence in written communication and interpersonal skills is required.

Responsibilities

  • Manage the daily scheduling of ROI Specialists at specified client sites and act as a liaison between MRO and client management staff to ensure ROI activities comply with client policies, federal and state regulations, and timely completion.
  • Manage workflow among on-site employees at multiple client sites to ensure maximum productivity and quality standards.
  • Adjust work assignments to cover peak periods, leave, and vacancies at staffed hospital sites.
  • Provide coverage during backlogs or when ROI Specialists are absent due to illness, vacation, or leave of absence.
  • Perform quality assurance monitoring of ROI Specialists' work performance.
  • In conjunction with and under the direction of the Area Manager, conduct productivity and work-performance reviews for ROI Specialists in accordance with MRO and customer policies and procedures and federal and state law.
  • In conjunction with and under the direction of the Area Manager, monitor ROI Specialists' performance and provide performance feedback.
  • Manage employee schedules and approve bi-weekly payroll, including PTO requests.
  • Promote MRO's customer service by treating patients, coworkers, and medical center personnel with courtesy and respect, and respond to customer needs positively and efficiently.
  • Provide support to the Area Manager as needed.

About the Company

MRO

Clinical data exchange platform and services

MRO provides enterprise-wide solutions to securely and compliantly exchange clinical data through the Clinical Data Exchange Platform (CDXP). The CDXP connects with 250+ EHR systems to move structured and unstructured information, reducing ROI request times from weeks to minutes. The company offers outsourced back-end services such as ROI management, payer audit support, and disclosure accounting in a shared services model, while clients retain front-end control. Through acquisitions like Cobius Healthcare Solutions, FIGmd, MediCopy, and Q-Centrix, MRO broadens its clinical data management and interoperability capabilities to support care coordination and payer-provider collaboration.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Lower Providence Township, Pennsylvania
Founded
2002

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