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Samsara

Builds AI dash cams and fleet tracking software

Manager – Implementation - Enterprise Select

Implementation & Technical Account ManagementPosted on Nov 6
Full-timeRemote in USA

About the Job

Requirements

  • At least 4 years of experience managing a services team, including experience supporting complex, multi-stakeholder enterprise deployments.
  • Experience implementing enterprise medium- or high-touch accounts or account management programs.
  • Strong work ethic, prioritization, and emotional intelligence to meet the demands of a high-visibility position.
  • Experience managing escalations and executive stakeholder relationships on complex, high-value accounts.
  • Experience with a customer success CRM such as Gainsight and/or a professional services automation tool.
  • Solutions-oriented problem-solving ability.
  • Comfort working in a fast-paced, change-heavy environment.
  • Strong bias for action, ability to think big, and insistence on high standards.
  • Bachelor’s degree from a four-year institution.

Responsibilities

  • Manage team performance.
  • Deliver results across team key performance indicators and organization-level objectives and key results.
  • Own executive-level stakeholder relationships and lead escalation resolution for at-risk, high-annual-contract-value accounts.
  • Partner cross-functionally with Sales, Solutions Engineering, Support, and Customer Success to ensure seamless handoffs and protect renewal and expansion opportunities on these accounts.
  • Coach consultants through complex, multi-site technical implementations, including hardware deployment logistics and system and application programming interface integrations.
  • Identify and implement process-improvement opportunities, including systems efficiency gains and increased automation through data.
  • Lead from the front and be willing to get hands-on.
  • Champion, role model, and embed Samsara’s cultural principles as the organization scales globally and across new offices.
  • Hire, develop, and lead an inclusive, engaged, and high-performing team.

Desired Qualifications

  • SaaS and/or Internet of Things or hardware implementation experience is preferred.
  • Project or program management experience, such as Project Management Professional certification or similar, is a plus.

About the Company

Samsara

Builds AI dash cams and fleet tracking software

Samsara makes connected cameras, sensors, and software that let organizations with vehicle fleets and heavy equipment track and manage their field operations in one system. Its flagship AI dash cams watch both the road and the driver and warn about phone use or tailgating as it happens, and fleets use the recorded video to clear drivers of blame after crashes. Devices in vehicles and on equipment send location and engine data to a cloud dashboard, where managers plan routes, schedule maintenance, and log drivers' hours. Customers range from trucking firms to city governments, and they pay subscriptions priced per vehicle or asset. Samsara was founded in 2015 and is based in San Francisco, California.

Company size
1,001-5,000
Company stage
IPO
Headquarters
San Francisco, CA
Founded
2015

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