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All Accor

Global hotel management, franchising, loyalty program

Front Office Agent

Hotel Guest ServicesUpdated on Nov 11
Full-timeZürich, SwitzerlandNo salary listedIn-person

About the Job

Requirements

  • Completed hospitality training and professional experience at a front office.
  • Fluent German and English.
  • Able to give guests local recommendations.

Responsibilities

  • Ensure guests have a positive experience at reception.
  • Remain composed when many guests arrive to check in at the same time.
  • Help ensure guest arrivals at the hotel reception run smoothly.
  • Prepare for the shift and leave the Front Office fully cleaned up.
  • Inspire fellow staff and guests.

Desired Qualifications

  • Additional languages are advantageous.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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