Rentokil

Global pest control and hygiene services

Quality Assurance Expert

Regulatory Compliance & EthicsConfirmed live in the last 24 hours

Full-timePietermaritzburg, South AfricaNo salary listedIn-person

About the Job

Requirements

Matric.
Full NCPC qualification.
Be a registered Pest Control Operator with a P-Number.
Hold fumigation qualifications in silos, stacks, containers, and ISPM15.
Have experience with phosphine and methyl bromide gas.
Have above-average pest control product knowledge and technical skills.
Be computer literate in MS Office and Google tools.
Have competencies in line with the WL2 requirement.
Demonstrate planning, time management, organizational, facilitation, problem-solving, and analytical skills, including making business-appropriate recommendations.
Establish and maintain effective communication with the service department and provide quality support to staff and clients.

Responsibilities

Conduct regular in-field reviews and assessments with service technicians to monitor their abilities.
Communicate and interact with external clients.
Conduct health and safety branch audits for pest control.
Conduct new product trials.
Provide internal training and customer education.
Perform quality assurance checks on 10 calls per week, covering new installations and upgrades, existing clients, top-tier clients, and high-risk clients, to ensure quality services and installations.
Assist with basic installations from time to time.
Comply with RISA codes of practice, including the Code of Conduct, and ensure compliance with legislation and regulations.
Assist customers with audit preparations by ensuring documentation is available and up to date.
Follow up on actions and recommendations to ensure compliance between Rentokil and customers.
Compile and communicate monthly quality assurance reports.
Ensure health and safety practices for PPE/PPC are in place and report non-compliance.
Ensure correct use of the company Approved Product List and report non-compliance.
Provide effective quality assurance control and supervision and ensure divisional quality standards and service/company procedures are followed.
Assure quality service to customers and compliance with global pest control and fumigation standards.

Desired Qualifications

A facilitator qualification would be advantageous.

Quality Assurance Expert : Pietermaritzburg KZN

Rentokil Initial · Pietermaritzburg, South Africa · — · Posted 2026-10-15

Workplace: on_site

Department: ROW

Description

To provide effective Quality Assurance Control and Supervision, and to ensure compliance of divisional quality standards within the business unit. Furthermore ensuring full compliance with service/company procedures. Special focus in assuring quality service to all customers and full compliance to Global Pest Control and Fumigation Standards.

Requirements

KEY WORK OUTPUTS & ACCOUNTABILITIES

Conduct regular infield reviews/ assessments with service technicians to monitor abilities.
Continued communication and interaction with external clients.
H&S Branch Audits – Pest Control.
New Product trials.
Internal Training and Customer Education.
Ensuring quality Rentokil Services and Installations through QA Checks = 10 Calls per week (All new installations and upgrades, Existing Clients, Top Tier, High Risk)
Assist in basic installations from time to time.
Complying with RISA codes of practice: Code of Conduct, Ensure Compliance with Legislation and Regulations.
Assist Customers with Audit preparations, ensuring all documentation is at hand and up to date.
Follow up on actions and recommendations to ensure compliance between Rentokil and Customer.
Compile and communicate Monthly QA reports.
Ensure all H&S Practices are in place for PPE/PPC and report on non-compliance.
Ensure the correct use of company Approved Product List (APL) and report on non-compliance.

SKILLS & COMPETENCIES

Self-starter takes initiative
Excellent communication skills
Good planning, time management and organizational skills
Good facilitation skills to drive long term development and capability
Has ambition, perseverance is disciplined and goal focussed
Good problem solving skills
Good analytical skills with the ability to make business appropriate recommendations
Collaborates well with others, building relationships to achieve team objectives
Excellent time management
Establish and maintain effective communication with the service department, and offer quality support to staff and clients alike

QUALIFICATIONS & EXPERIENCE

Matric
Full NCPC
Registered Pest Control Operator with P-Number
Must have FUMIGATION qualification in Silos,Stacks,Containers,ISPM15
Experience with Phosphine and Methyl Bromide Gas
Above average Pest Control Product knowledge and Technical Skills.
Computer Literate MS Office, Google
Facilitator qualification would be advantages
Competencies in line with WL2 requirement

Apply

Apply at Rentokil Initial

About the Company

Rentokil

Global pest control and hygiene services

Rentokil Initial plc provides pest control and hygiene and well-being services to commercial and private customers around the world. It operates with the reach of a multinational company (about 68,500 staff across 89 countries) and the responsiveness of a local business, using trained technicians to deliver pest management and hygiene solutions that protect people and improve everyday life. The company differentiates itself by its global scale and local execution, as well as its status as a public, FTSE 100-listed firm with extensive experience in its fields. Its goal is to help people stay safe and healthy by preventing pests and improving hygiene in workplaces and homes.

Company size: 10,001+
Company stage: IPO
Headquarters: Crawley, United Kingdom
Founded: 1925

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