LiteLLM

Open-source LLM gateway routing multiple providers

Forward Deployed Engineer

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeUnited StatesRemote

About the Job

Requirements

Technical depth and familiarity with the LiteLLM product surface are required.
The candidate must be strongly customer-focused and committed to helping customers succeed with the product.
The candidate must solve root causes rather than apply temporary patches.
The candidate must communicate clearly with customers in writing, execute calmly, respond quickly, and use Slack as the primary communication channel.
The candidate must work autonomously, setting their own backlog and priorities based on customer problems.
The candidate must investigate problems deeply.

Responsibilities

Own the 30 most important LiteLLM accounts and drive their success.
Serve as the technical point of contact for these accounts, ensure customer issues are resolved, and communicate regularly with customers.
Proactively identify churn risk, improve and drive product usage, and ensure customers are ready for renewal.
Surface larger technical gaps and opportunities to the product team to influence the product roadmap.

LiteLLM is the world's most popular AI Gateway, trusted by top companies like Adobe, Netflix, and NASA. Our platform empowers developers by providing secure, reliable access to LLMs and adjacent services, and we're looking for a Forward Deployed Engineer to help customers leverage the leading OSS AI gateway.

About the Role

We're looking for a Forward Deployed Engineer to own customer success @ LiteLLM. You will work with our most important accounts, and be responsible for meeting them regularly, helping with their rollouts, and unblocking them with any feature requests/bugs they might face.

This is a customer facing role, where the customer is developers. If you enjoy solving technical problems, and helping developers see success this is a great role for you.

Responsibilities

Own the 30 most important accounts at LiteLLM, and drive them to success
Serve as the technical point of contact for these accounts - in charge of making sure their issues are done, communicating regularly with the customer.
Prevent churn-risk by proactively identifying risk, improving and driving usage, and ensuring customers are renewal-ready. Your work here is critical to the company's overall success.
Drive product roadmap, by surfacing larger technical gaps/opportunities to the product team.

What We're Looking For

Technical depth and real familiarity with the LiteLLM product surface
Obsessed with customers and making them successful with the product
Obsessed with solving root causes rather than patching over problems
Excellent customer-facing communication (clear writing, calm execution) + high responsiveness (Slack-first)
High autonomy (you figure out your own backlog and priorities, based on customer problems)
A strong bias toward understanding problems deeply

Why Join LiteLLM?

Fast-paced growth environment with deep technical ownership.
Competitive salary, health, dental, and vision benefits, 401k plan with 3.5% match.

About the Company

LiteLLM

Open-source LLM gateway routing multiple providers

LiteLLM provides an open-source gateway and Python SDK that connects to many LLM APIs through a single, OpenAI-compatible format. It acts as a universal translator for different AI schemas and enables swapping models with minimal code changes. Built on Python and FastAPI, it offers features like load balancing, automatic fallbacks, regional request prioritization, a cost/token dashboard, and observability integrations for monitoring latency and reliability. It uses a B2B open-core model, offering core routing and SDK for free while selling Enterprise features like SSO, RBAC, and team budgets to large, regulated organizations demanding data residency and strong operational control.

Company size: 11-50
Company stage: Seed
Total funding: $630K
Headquarters: San Francisco, CA
Founded: 2023

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