Student Services Coordinator

Student Services Coordinator

Position Overview

Join a global company with international exposure as a Student Services Coordinator. In this role, you will play a key part in ensuring student welfare, satisfaction, and engagement, You’ll work closely with internal teams, sales offices, and external partners to deliver a smooth and supportive student experience from arrival to departure.

Key Responsibilities

1. Welfare & Student Services

• Act as a main point of contact for students, handling day-to-day requests and student cases from opening to closure.
• Provide welfare support including under-18 procedures, medical appointments, insurance claims, and general student wellbeing.
• Handle disciplinary cases in coordination with the Student Services Manager.
• Support visa and immigration-related enquiries and prepare relevant documentation (acceptance letters, invitation letters).
• Monitor attendance procedures and ensure internal policies are followed.
• Support student satisfaction through feedback collection, evaluations, and follow-up actions.
• Assist with intake procedures and the organization of intake days.
• Share emergency rota duties and respond appropriately to urgent or sensitive situations.

1. Job Club & Internship Program

• Develop and maintain partnerships with local employers and internship providers.
• Act as a liaison between students and companies, including outreach, follow-ups, and relationship management.
• Support students enrolled in Job Club or placed in internships, ensuring proper monitoring and follow-up.
• Maintain and update databases related to employers, internships, and student placements.
• Research and share suitable job and internship opportunities.
• Create, review, and deliver employability workshops.
• Coordinate Job Club and partner-related events on a quarterly basis.

1. Transversal & Operational Support

• Support reception duties and assist with walk-in enquiries and direct enrolments when required.
• Liaise with sales offices regarding student cases, bookings, and general enquiries.
• Collaborate closely with academic, accommodation, activities, and other internal departments.
• Support specific programs such as 50+ and Academic Year (AY).
• Contribute to accreditation processes, statistics, and general administrative reporting.

Candidate Requirements

• Fluent in English (C1 level).
• Experienced in a student-facing, customer service, or educational environment.
• Highly organized, proactive, and comfortable managing multiple priorities.
• Confident, approachable, and sensitive to the needs of international students.
• Calm, solution-oriented, and able to handle challenging situations professionally.
• Experience in an EF school and/or sales is considered an asset.
• University education is an asset.
• Legally able to work in Malta (EU passport or Long Term Residence in Malta).

Availability

We are looking for full-time team members to work 40 hours per week.