Senior Teller

Description

Blaze Credit Union is currently hiring a Sr. Teller at the Eden Prairie branch.  The Senior Teller will be responsible for executing member’s financial transactions in an accurate and professional manner. In addition, this position is responsible for recommending and referring financial products and services and opening member accounts. 

Senior Tellers must also exemplify superior service and build positive relationships. This position will drive unparalleled member satisfaction, net promoter score (NPS), member retention, cultivate a culture of excellence, and contribute to the overall success and reputation of the organization.

At Blaze we focus on people, not profits. As a member of our team, you will be working with a diverse and experienced group of people dedicated to helping members meet all their financial needs. Along with helping members reach their goals, Blaze has created a work environment where associates can advance their personal career through promotion, transfers, and branch growth.

Blaze is pleased to offer a sign-on bonus for this position. New hires are eligible for a $2,000 sign-on bonus, paid over one year. Candidates with Fiserv DNA experience are eligible for a $5,500 sign-on bonus, paid over two years. 

Requirements

Major Duties and Responsibilities

Execute financial transactions in a timely, accurate and professional manner to provide needed services and promote positive relationships.

• Complete necessary computing and recording procedures to provide requested services (deposits, withdrawals, certificates, loan payments, etc.) and to maintain account records.
• Research and resolve members questions and disputes (NSF and checkbook reconciling, corrects teller/ ACH/ ATM errors, etc.)
• Balance cash drawer and completes record keeping daily to assure accuracy of all transactions and compliance with internal controls; assists in branch opening and closing procedures
• Recommend and sell appropriate products and services to meet member’s financial needs and support Blaze’s growth objectives
• Record the referrals for future reference and following contact, including correspondence and telephone referral
• Initiate appropriate contact or follow up on all service and sales leads on a timely basis with outbound calls and or correspondence
• Perform duties to support effective branch operations. Including inventory of office supplies; complete daily ATM and instant issue procedures, and balancing vault and card stock.
• Execute the new account application process to extend needed financial services and expand credit union membership.
• Interview prospective member, collect necessary credit reports and other necessary information
• Analyze application for credit worthiness and fraud prevention; recommends approval or denial
• Complete computing and documenting procedures to open new accounts or to refuse denied applications

Other Duties

• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Exhibit Blaze’s Core Values: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back
• Regular and predictable attendance
• Perform other duties as assigned to support effective department operation

Your Schedule

• This position will be FT 40 hours/week, Monday through Friday, with rotating Saturdays. (Saturday paid 1.5x for hours worked).
• Consistent and reliable attendance is a required essential function of this role to meet the needs of the organization.

Requirements

Requirements/Experience/Education/Certifications/Licenses

• You have a minimum High School degree or GED (required)
• You have a minimum of one year working in financial services
• You have a minimum of one year customer service experience
• You have a minimum of one year cash handling experience

Demonstrated Knowledge

• Skill of selling, including the ability to identify member's needs to explain features and benefits of Blaze services and to close sales opportunities; able to advise and refer
• Well organized, efficient, detail-oriented and able to work independently or on a team

Communication Skills

Ability to proactively respond to members/staff to problem solve based on guidelines; written communications are based on templates but can be modified.

Physical Requirements

Ability to sit and stand; answer calls; operate computer; interact with internal staff and public on the phone; travel to designated offices; lift up to 20 lbs. Weekly schedule includes Saturday hours.

Diversity creates a healthier atmosphere, and we encourage diverse applicant depth and breadth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations. The salary range for this position is: $22.53 - $24.50/hour. This range reflects the base salary for this position. We have other benefits associated with this position which include: low-cost medical (as low as $20 a paycheck), dental insurance, vision insurance, quarterly bonuses, generous vacation and sick time hours, paid leave options, up to 6% 401k contribution, and tuition reimbursement.