Housekeeping Team Leader

Job Description

• Conducts daily briefing for Room Attendants
• Conducts daily inspection of employee grooming.
• Inspects all guest rooms, corridors and pantries on a daily basis to ensure highest standard of cleanliness.
• Conducts on the job training for all Room Attendants.
• Maintains effective employee relations.
• Checks and maintains equipment and machines used.
• Prepares job orders and co-ordinate with Engineering for follow up.
• Ensure special attention given to VIP rooms.
• Attends daily briefing with EKH/AEH in Housekeeping.
• Report any sick, irregular guest, and any stranger on guest corridors to the Housekeeper, Security Office immediately.
• Proper handover and take over of the incoming and out going shifts to be handled well.
• Report all Lost & Found items to Housekeeping.
• Prepare discrepancy report for the front office.
• Conduct fumigation for the rooms and floors.
• Follow up “ Do not Disturb” rooms.
• Prepare inventory for room linen.
• Notify Housekeeper any damage caused by guest.
• Check and follow all maintenance report If the work is incomplete.
• Waters and changes all flowers as per schedule requirement.
• Ensures that all flower arrangements look pleasant before the delivery to the rooms.
• While inspecting guest rooms and other area there should be eye for detail.
• Daily physical inspection of occupied, vacant and checkout rooms to be done at 1300 hours.
• Make sure maid trolleys are parked well in the guest corridors and while cleaning room the trolleys must be parked properly at the guest room entrance.
• Monitor the Key Issue no. 3 / Entering/Leaving a guest’s room is followed by the room attendant.
• Be Responsible for the cleanliness, maintenance, property and hygiene of guest rooms, corridors and service areas..
• Oversee the work of PA attendant
• Handle all service matters to guests in the station
• Be responsible for supervising the activities of Room attendant.
• Check all check-out rooms and guest rooms
• Be fully aware of the Rixelence of the  day
• Proper grooming at all times
• Show fullest cooperation and respect within the team and other departments
• Is aware of the daily activities and has product knowledge of all the hotel facilities

Qualifications

• University degree in any field
• Minimum 2 years in a similar role with a five-star hotel. 
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills

Additional Information

• What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21