Full-Time
IT Helpdesk Analyst
Posted on 3/3/2023
Comprehensive management tools for hourly teams
Mid
Toronto, ON, Canada
- 3+ years of IT or Helpdesk experience
- Experience administering and supporting SSO/IAM software
- Proven working experience as an IT Helpdesk Analyst or relevant experience
- Understanding and experience with managing IT infrastructure including systems, personal computing, help desk, servers, and printers
- Ability to effectively communicate technology, infrastructure and process needs
- Excellent written and verbal communication skills, strong interpersonal skills
- Manage all aspects of the implementation and operation of information and functional systems for the organization, including hardware, software applications, network, phone systems and end-user computers
- Provide help desk and technical services assistance to on-site and remote employees
- Provide troubleshooting to resolve employee hardware and software malfunctions/failures
- Facilitate procurement of end-user hardware and equipment
- Install and update network system requirements/improvements as they are released
- Evaluate performance and connectivity issues of all equipment, software, and hardware
- Distribute and resource New Employee IT Checklist to set up equipment for new hires prior to employee onboarding; ensuring that new employees can complete their work immediately upon date of hire
- Keep sensitive information associated with all forms of technology private and confidential
- Maintain user accounts, access privileges, network, and system security
- Managing, imaging, and inventorying of user equipment
- Working knowledge of information technology general controls, data and cyber security
Homebase is a highly efficient tool for small businesses, providing a comprehensive suite of services including employee scheduling, time tracking, payroll, and team communication. Recognized by Inc Magazine as Best in Business 2020 Gold Medal Winner and Top Rated Time Clock and Scheduling Software by Motley Fool's The Blueprint, it demonstrates industry leadership and a competitive edge. The company's culture is focused on simplifying administrative tasks, enabling business owners and employees to concentrate on core operations, thereby fostering a productive work environment.
Company Stage
Series D
Total Funding
$201.9M
Headquarters
San Francisco, California
Founded
2014
6 month growth
↑ 21%1 year growth
↑ 80%2 year growth
↑ 119%Benefits
Stock options
Comprehensive insurance plans
401(k) with 4% company match
Remote, hybrid, and in-office work options
Top-of-the-line equipment and home office
Annual holidays and accrued PTO
Fun company activities