Full-Time

VP – Customer Success

Confirmed live in the last 24 hours

NextRoll

NextRoll

501-1,000 employees

Marketing technology for digital advertising solutions

Data & Analytics
Consumer Software

Compensation Overview

$229k - $282.4kAnnually

+ Bonus + Commission + Equity

Senior, Expert

Remote in USA

Role is open in San Francisco, New York City, or remote locations.

Category
Customer Experience
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • 10+ years in Customer Success, Account Management, or related field within a B2B or B2C SaaS environment, with at least 5 years in a leadership role.
  • Bachelor’s degree required; MBA or relevant advanced degree preferred.
  • Proficiency in utilizing customer success metrics and analytics to inform strategies, track success, and optimize performance.
  • Experience with varied organizational structures including in-house and out-sourced talent solutions.
  • Strong advocacy for customers with a proven ability to empathize, actively listen, and implement solutions that meet their needs.
  • Excellent Communication Skills: Ability to communicate effectively across all levels of the organization, from frontline employees to executive stakeholders.
  • Adaptability to ambiguity and change.
Responsibilities
  • Identify and implement opportunities to streamline operations, especially in post-sales processes by balancing in-house and outsourced solutions.
  • Design and oversee programs to improve retention rates, reduce churn, and drive revenue growth through upselling, cross-selling, and customer expansion strategies.
  • Work as a strategic thought partner to revenue leadership, with insights into driving efficiency across revenue-generating functions.
  • Collaborate with Product, Sales, Marketing, and Engineering teams to ensure a cohesive approach to customer engagement, feedback, and product improvement.
  • Act as the voice of the customer, driving product enhancements that align with customer needs.
  • Build and mentor a high-performing customer success team, fostering a culture of collaboration, innovation, and customer-centricity.
  • Establish best practices in onboarding, training, and professional development to empower team members to exceed their goals.
  • Leverage data and customer insights to make informed decisions, improve processes, and create targeted strategies for success.
  • Use KPIs and metrics to track team performance, customer health, and satisfaction across all customer segments.
  • Foster a continuous improvement mindset across the Customer Success organization.

NextRoll provides advertising and marketing solutions tailored for businesses of all sizes, particularly e-commerce and direct-to-consumer brands. Their main offerings include programmatic advertising, which automates the buying and placement of ads in real-time, and retargeting, aimed at re-engaging users who have previously visited a client's website. Additionally, NextRoll offers marketing automation tools to help businesses manage customer relationships and optimize their marketing campaigns. The company operates on a subscription basis or through performance-based pricing, allowing clients to either pay a regular fee for access to their services or based on the results of their advertising efforts, such as clicks or sales. This model sets NextRoll apart from competitors by providing flexible pricing options that align with client performance. NextRoll's goal is to enhance the online presence of its clients and drive sales through effective targeted advertising.

Company Stage

Debt Financing

Total Funding

$86.6M

Headquarters

San Francisco, California

Founded

2007

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-6%

2 year growth

-27%
Simplify Jobs

Simplify's Take

What believers are saying

  • NextRoll's consistent recognition in G2's Grid Reports, including multiple Leader awards, underscores its industry leadership and potential for career growth.
  • The launch of innovative features like Command Center and Hot Contacts demonstrates NextRoll's commitment to continuous improvement and cutting-edge solutions.
  • The company's strategic SaaS transformation and the addition of experienced board members like Steve Sloan indicate a strong future direction and stability.

What critics are saying

  • The highly competitive digital advertising market requires constant innovation to maintain a leading position, posing a risk of falling behind.
  • Dependence on the success of new features like Command Center and Hot Contacts could lead to potential setbacks if these innovations do not meet market expectations.

What makes NextRoll unique

  • NextRoll's RollWorks platform excels in account-based marketing (ABM), consistently earning top rankings and numerous badges in G2's Grid Reports, setting it apart from competitors.
  • The Command Center feature offers a unique, interactive ABM dashboard that simplifies the execution of ABM strategies, addressing a common pain point in the industry.
  • NextRoll's dual pricing model, offering both subscription and performance-based options, provides flexibility and aligns with diverse client needs, unlike competitors with a single pricing strategy.

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Benefits

Healthcare - 100% coverage for medical, dental, and vision insurance.

Paid Time Off - Four weeks of PTO per year.

Wellness Programs - Fitness classes, onsite clinics, fun speakers, and more.

Family - 100% base salary for 6 weeks.

Snacks and Drinks - An assortment of food and beverages to keep you going.

Team Outings - Quarterly trips to help connect with your team.