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PENN Entertainment

Operates casinos, racetracks, and online betting

Host

Dining, Bar & Counter ServiceUpdated on Nov 12
Part-timeAurora, IL, USAIn-person

About the Job

Requirements

  • Previous host or guest service experience is preferred, with fine dining or high-volume restaurant experience considered a plus.
  • Strong interpersonal and communication skills are required.
  • A professional appearance and demeanor are required.
  • The candidate must be able to multitask in a fast-paced environment.
  • The candidate must be comfortable managing high-profile or VIP clientele.
  • The candidate must have a flexible schedule, including nights, weekends, and holidays.
  • A high school diploma or equivalent is preferred.

Responsibilities

  • Greet all guests warmly and professionally upon arrival.
  • Manage reservations and waitlists using reservation platforms such as OpenTable or similar systems.
  • Coordinate seating to ensure balanced service flow and optimal table turns.
  • Accurately estimate wait times and communicate updates to guests.
  • Escort guests to tables and provide menus.
  • Maintain cleanliness and organization of the host stand and lobby area.
  • Answer phones and respond to guest inquiries.
  • Manage large parties and VIP guests with professionalism and discretion.
  • Communicate effectively with management, servers, and kitchen staff.
  • Assist with coat check, special accommodations, and guest requests.
  • Monitor dining room capacity and adhere to fire and safety regulations.
  • Support team members during peak business periods.

Desired Qualifications

  • Previous host or guest service experience, especially in fine dining or a high-volume restaurant, is preferred.

About the Company

PENN Entertainment

Operates casinos, racetracks, and online betting

Penn Entertainment runs a nationwide network of casinos and racetracks and builds a strong online gaming and sports betting platform. It operates 42 casinos and racetracks across 19 states, alongside a digital sports betting and iGaming presence and sports media properties. Its products work by combining physical venues with online platforms so customers can bet, play casino games, or follow sports content across both in-person and digital channels, using a unified account and cross-channel experiences. Compared with competitors, the company differentiates itself with its large, diverse footprint and its omni‑channel approach that links land-based gaming, online wagering, and media partnerships into one ecosystem. The company’s goal is to lead the North American gaming industry by growing its community of players and expanding its integrated entertainment experiences across physical venues, online platforms, and media.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Wyomissing, PA
Founded
1972

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