Full-Time

Director – Business Systems Strategic Programs

Confirmed live in the last 24 hours

Braze

Braze

1,001-5,000 employees

Customer engagement platform for marketers

Data & Analytics
Consumer Software
AI & Machine Learning

Compensation Overview

$152k - $180.8kAnnually

+ On Target Earnings (OTE) between $190,000 and $226,000 (including bonus or commission)

Senior, Expert

New York, NY, USA

Category
Project Management
Strategy Development
Business & Strategy
Required Skills
NetSuite
Agile
Salesforce
JIRA
Asana
Coupa
Looker
Snowflake
Requirements
  • 15+ years of program management experience, with 5+ years managing teams
  • Proven track record of running complex cross-functional programs at scale in a fast-growing SaaS company
  • Expertise in enterprise business systems, e.g. Salesforce (Sales Cloud, Service Cloud, Partner & Customer Communities), Outreach, Gong, DealHub, Certinia, Netsuite, Zuora, Coupa, Snowflake, Looker, Tray.io, etc., and how they integrate with each other
  • Strong communication, collaboration, organization, and persuasion skills, with a proactive, positive, can-do attitude
  • Always looking for new ways that processes and products can be improved
  • Excellent stakeholder management skills (Director/VP levels)
  • Strong knowledge of key business functions and processes, e.g. GTM, CPQ, QTC, CSM, PS, Support, Provisioning, Billing, Finance, Business Intelligence, etc. in a SaaS business context
  • Experience driving program management best practices
  • Program management certifications (e.g. Agile, PMP)
  • Experience with project management tools (e.g. Asana, Jira)
  • SaaS industry experience
Responsibilities
  • Develop and execute strategic programs aligned with company goals and OKR’s, focusing on enterprise business systems
  • Lead successful execution of programs, ensuring ownership, collaboration, communication and accountability across cross-functional teams, demonstrating 'leadership without authority'
  • Manage stakeholder relationships at Director/VP levels, driving consensus and buy-in, facilitating prioritization, driving their strategies and portfolio roadmaps
  • Establish KPIs and monitor program performance, providing regular updates to senior management and stakeholders
  • Foster a culture of program management excellence, implementing best practices
  • Oversee program charter, OKR alignment, scope management, budget planning, resource allocation, and program timelines
  • Drive process improvements, identifying opportunities for automation and efficiency gains in the Strategic Programs team
  • Lead, develop and mentor a high-performing team of technical program managers
  • Able and willing to dive deep into the details and execute key business critical programs as an individual contributor

Braze provides a customer engagement platform that helps brands connect with their customers effectively. The platform allows marketers to gather and utilize data from various sources to engage customers in real-time across multiple channels. Key features include cross-channel messaging, journey orchestration, and AI-driven experimentation to optimize marketing efforts. What sets Braze apart from its competitors is its focus on creating meaningful consumer relationships through data-driven strategies and its ability to serve a wide range of clients, from small businesses to large enterprises. The goal of Braze is to enhance customer engagement and foster lasting connections between consumers and brands.

Company Stage

IPO

Total Funding

$177.7M

Headquarters

New York City, New York

Founded

2011

Growth & Insights
Headcount

6 month growth

2%

1 year growth

9%

2 year growth

15%
Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion into the Middle East taps into high digital engagement potential.
  • AI-driven personalization aligns with industry trends for enhanced user experience.
  • Braze's ESG initiatives attract investors and consumers prioritizing sustainability.

What critics are saying

  • Cultural and regulatory challenges may arise in the Middle East expansion.
  • Increased competition from GrowthLoop's advanced marketing insights solution.
  • Data privacy concerns could impact the adoption of Braze's AI innovations.

What makes Braze unique

  • Braze offers AI-powered personalization for enhanced customer engagement.
  • The platform supports real-time, cross-channel marketing for diverse industries.
  • Braze's global presence includes offices in key markets like New York, London, and Singapore.

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Benefits

Competitive compensation that includes equity

Generous time off policy to balance your work and life, including paid parental leave

Competitive medical, dental, and vision coverage for you and your dependents

Collaborative, transparent, and fun loving office culture