Operations Engineering Manager

The Operations Engineering Manager will own the operational reliability of the company’s GPU‑accelerated HPC infrastructure and lead ateam of Operations Engineers. This role combines technical leadership with people management and Agile delivery ownership.

Thesuccessful candidatewill set the vision for operational excellence, manage and develop the internal team, and work closely with Platform, Network, and Infrastructure teamsto build operational excellence. The role will also play a key part in implementing and maturing the company’s scaled Agile Framework across OperationsEngineering, ensuring alignment, transparency, and continuous improvement.

YOUR RESPONSIBILITIES

Team Leadership & Management

• Lead, coach, and develop an internal team of Operations Engineers.

• Set clear goals, priorities, and expectations for the team.

• Manage workload and resource allocation across the team.

• Support regular 1:1s, performance reviews, and development plans.

• Build a collaborative team culture focused on ownership and accountability.

Operational Ownership & Reliability

• Own the reliability, performance, and availability of the GPU-accelerated HPC infrastructure from an Operations perspective.

• Oversee proactive system monitoring, incident trend analysis, and root cause analysis.

• Define, track, and report on key operational metrics.

• Ensure strong operational control through effective processes, runbooks, and change management.

• Drive proactive improvements in reliability, automation, and performance.

Agile Ways of Working & Framework Oversight

• Champion and oversee the scaled Agile Framework within the Operations function.

• Collaborate with Product, Platform, and Network teams to align priorities and manage backlogs.

• Support Agile ceremonies such as planning, stand-ups, reviews, and retrospectives.

• Improve delivery flow, predictability, and cross-team coordination.

• Ensure work is prioritised and delivered in line with Agile principles.

Process, Automation, and Documentation

• Own the creation and maintenance of operational documentation, SOPs, and troubleshooting guides.

• Drive automation initiatives to reduce manual effort and improve consistency.

• Promote best practices in scripting, configuration management, and observability.

• Maintain effective knowledge sharing across the team.

• Stay informed on relevant trends and assess opportunities for improvement.

People & Stakeholder Communication

• Provide regular status updates and reporting to leadership.

• Represent Operations in cross-functional planning and strategic discussions.

• Act as an escalation point for major incidents and complex technical issues.

• Coordinate with Platform, Network, and third-party support teams during critical events.

• Communicate clearly to support alignment, risk management, and decision-making.

YOUR QUALIFICATIONS

Required

• 5+ years in infrastructure/operations, with 2+ years managing a technical team.

• Advanced Linux administration in production, ideally at scale.

• Proven experience running incident/problem management and working with third‑party or external support teams.

• Hands‑on with automation (Ansible or equivalent) and monitoring/observability tools (e.g. Grafana, Prometheus).

• Experience with Agile ways of working and exposure to scaled Agile frameworks.

• Excellent communication and stakeholder management skills, able to work closely with Platform, Network, and leadership.

Nice to Have

• Experience in HPC or GPU‑accelerated environments (NVIDIA GPUs, InfiniBand/RDMA, parallel file systems).

• Scripting skills in Python and/or Bash for automation and tooling.

• Understanding of performance tuning for HPC/GPU systems.

• Experience with CI/CD pipelines and modern DevOps tooling.

• Background designing or improving on‑call rotations, runbooks, and incident readiness.