University of Southern California

Research university in Los Angeles, CA

New Patient Coordinator - Sleep Lab/Clinic

Clinical Support & Patient AdministrationUpdated on Nov 13

Full-timeGlendale, CA, USA$25 - $39.69 /hrIn-person

About the Job

Requirements

High school diploma or equivalent is required.
Familiarity with word processing and Microsoft Outlook is required.
Analytical and problem-solving skills, including the ability to analyze patient data from multiple systems, are required.
Quality management skills, including the ability to identify quality metrics and track complex regulatory requirements, are required.
The role requires excellent communication skills, including the ability to speak, read, and write English proficiently.
Comfort with computers and medical terminology and in-depth knowledge of insurance types are required by the job description.

Responsibilities

Register patients, schedule appointments, obtain authorizations, and request medical records before new patient appointments.
Coordinate patient appointments and follow-up, focusing on the initial evaluation.
Admit patients and complete financial paperwork and financial clearance for new and potential existing patients.
Collect clinic-flow and efficiency metrics and recommend process improvements.
Provide backup to the admitting coordinator as needed and assist with office clerical duties.
Complete TAR requests and follow up with medical groups and independent practice associations for follow-up visits.
Document verification, eligibility, and authorization notes in medical records.
Assist patients with financial needs and clarify letters of agreement or contract issues before appointments.
Schedule evaluations and clinic appointments in a timely manner, at physician request and in consideration of patient needs, including laboratory work, diagnostic testing, and consultations as needed.
Conduct outreach activities as a liaison between USC and referring physicians, including meeting monthly with large referral sources, visiting dialysis centers, and assisting with marketing materials.
Analyze data in Cerner to track patient statistics, including time from referral to listing, evaluation completion time, and patient satisfaction.
Serve as a patient liaison and single point of contact for patients and caregivers, taking accountability for their patient experience.
Greet and interact with patients, the public, and clinic personnel courteously and professionally.
Document and recommend clinic-flow and efficiency improvements and participate in implementing new processes.
Assist with survey readiness, analyze quality data, and make compliance recommendations as part of quality management activities.
Refer patients to internal supportive care services under direction, including dieticians, social workers, financial counselors, and chaplains.
Educate and encourage patients to maintain and update their care plans and medical records.
Escort patients to other departments and provide directions within the USC system as needed.
Help patients overcome barriers to care by directing them and caregivers to community resources and services for transportation, childcare, translation, or financial assistance.
Facilitate communication among patients, caregivers, and care-team members, including physicians, nurses, and laboratory staff.
Communicate changes in patient and case information to involved personnel and work with hospital personnel to resolve issues and accommodate patients.
Cover other staff members during sick leave, vacation, or other absences and work independently and with a team.
Maintain communication with management and other staff and demonstrate professional conduct.

Desired Qualifications

A degree in a related field is preferred.
Two years of experience in an acute-care or ambulatory-care setting is preferred.
Experience with financial clearance is preferred.
Knowledge of medical terminology is preferred.
Familiarity with GE Centricity Business, Cemer, PBAR, and scheduling software is preferred.

Register, schedule appointments, authorizations, and request medical records prior to all new patient appointments. Assists/coordinates patient appointments and follow up, focusing on the initial evaluation. Admits and completes financial paperwork and financial clearance for new and existing potential patients.

Participates in clinic flow and efficiency data collection metrics and provides recommendations for process improvement.

Must have excellent communication skills, including the ability to speak, read and write English proficiently. Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types. Provides back-up to admitting coordinator as needed. Assists the office with clerical duties and other duties as assigned.

Essential Duties:
Clerical: Demonstrates accuracy and thoroughness in entering information into computer systems. Complete TAR requests, follow-up with Medical Groups and IPA's for follow-up visits. Assure all notes of verification, eligibility and authorizations are documented in medical records. Assists patients with all financial needs and assure when LOA's or contract issues arise that they are clear prior to the patient being seen. Schedules patient's evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient's needs. This includes but not limited to: laboratories, diagnostic testing and consultations as needed.

Patient Navigation/Customer Service/Patient Analytics/ Quality & Performance /Outreach: Acts as a liaison between USC and referring physicians by completing outreach activities including meeting with large referral sources on a monthly basis, visiting dialysis centers and assisting with producing marketing materials. Analyzes data in Cerner to track key patient statistics including time from referral to listing, total time to complete evaluation and patient satisfaction. Acts as a patient liaison and single point of contact for patients and caregivers and takes accountability for their patient experience. Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner. Participates in clinic flow and efficiency data collection metrics and provides documentation and recommendations for process improvement as well as participating in the implementation of new processes. Participates in Quality Management activities such as assisting Survey Readiness and analyzes quality data and makes recommendations for compliance. Under direction, refers patients to internal supportive care services: dietician, social worker, financial counselor, chaplain, etc. Educates and encourages patients on ways to keep and update their own plan of care and medical records. Escorts patients to other departments if needed, provides directions to other departments within USC system. Assists patients to overcome barriers to care, e.g. transportation, childcare, coordination of translation services, financial assistance by directing patients and caregivers to community resources and services. Facilitates communication between patient and caregivers, and all members of the care team, including physicians, nurses, lab, etc. Communicates all changes with patient and case information to all involved personnel. Works with various hospital personnel to resolve issues and accommodate patient.

Teamwork/Collaboration: Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. Works independently and in a team setting. Maintains an open line of communication with management and other staff and always demonstrates a professional demeanor.

Qualifications:
Req High school or equivalent
Pref Degree in related field OR
Pref Degree in related field

Pref 2 years Experience in acute care or ambulatory care setting.
Pref Experience with financial clearance.
Req Familiarity with Word processing, Microsoft Outlook.
Req Analytical and problem-solving skills including ability to analyze patient data from multiple systems.
Req Quality management skills including ability to identify quality metrics and tracking of complex regulatory requirements.
Pref Knowledge of medical terminology.
Pref Familiarity with GE Centricity Business, Cemer, PBAR and scheduling software.

As part of Keck Medicine of USC, USC Verdugo Hills Hospital is the only community hospital in the Foothills area of Los Angeles backed by an academic medical center. With its 40-year legacy of personalized care from expert physicians, experienced nurses and a dedicated staff the community has come to know and trust, USC–VHH brings patients the latest medical advancements and 24/7 emergency services. Join this world-class team providing highly-specialized care, up-to-the-minute research and innovative clinical trials.

The hourly rate range for this position is $25 - $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.

If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:

https://wd5.myworkday.com/usc/d/inst/1$9925/9925$154994.htmld

About the Company

University of Southern California

Research university in Los Angeles, CA

The University of Southern California is a private research university with academic programs across the arts, sciences, business, engineering, law, health, and other professional fields.

Company size: Not listed
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