Associate Digital Workplace Support Technician

For decades, DTN has been the silent force behind some of the world’s most critical industries—helping businesses navigate complexity, uncertainty, and risk with smarter, faster decisions. From agriculture to energy to weather intelligence, our proprietary Operational Decisioning Platform transforms raw data into decision-grade insights—enabling companies to optimize supply chains, ensure market stability, and safeguard infrastructure against disruption. We don’t follow trends—we set the standard for precision, trust, and operational impact. 

DTN is at an exciting inflection point. Building off a foundation of financial strength, profitability, and industry trust, we’re accelerating growth and expanding our global footprint. Our purpose-built solutions—powered by AI and honed by decades of vertical expertise—are helping some of the world’s most significant enterprises thrive amid operational constraints and uncover new opportunities in a fast-changing world.

Job Description:

DTN is looking for a Part-Time Associate Digital Workplace Support Technician to join our team. In this role, you'll support the day-to-day administration of DTN's digital workplace environment, ensuring employees have the devices, access, software, and technical support they need to be productive and secure. This position requires a minimum commitment of 20 hours per week and participation in an on-call support rotation.

What you will be responsible for:

• Coordinate and execute employee onboarding and offboarding activities, including device provisioning, account setup, access management, and asset recovery.
• Configure, deploy, maintain, and support Windows and macOS endpoints using Microsoft Intune, Autopilot, and other endpoint management tools.
• Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, and related collaboration platforms.
• Manage user identities, security groups, distribution lists, software licensing, and access permissions while ensuring compliance with security policies and MFA requirements.
• Monitor device compliance, endpoint health, patching, inventory accuracy, and lifecycle management across physical and virtual environments.
• Provide technical support and assistance via phone, email, Microsoft Teams, remote sessions, and ticketing systems for hardware, software, access, and connectivity issues.
• Support and troubleshoot Microsoft Teams Rooms, conferencing technologies, printers, and workplace technology solutions.
• Maintain IT asset inventories, coordinate equipment shipments and returns, and ensure accurate asset tracking and assignment records.
• Document technical solutions, procedures, and knowledge articles while maintaining accurate ticket updates and resolution notes within Jira Service Management.
• Participate in an on-call rotation and collaborate with internal teams, vendors, and service providers to resolve technical issues and support operational initiatives.

What you will bring to the role:

• Experience supporting Microsoft 365 environments, including Entra ID, Exchange Online, Teams, SharePoint, and Intune.
• Knowledge of endpoint management, device provisioning, compliance monitoring, and mobile device management (MDM) concepts.
• Experience administering user accounts, access permissions, security groups, and software licensing.
• Strong troubleshooting skills across hardware, operating systems, software applications, network connectivity, and collaboration tools.
• Experience supporting Microsoft Teams Rooms, audio/visual technology, or workplace technology solutions preferred.
• Familiarity with Windows, macOS, and virtual desktop infrastructure (VDI) environments preferred.
• Experience with IT asset management, inventory control, and equipment lifecycle processes.
• Strong customer service orientation with the ability to communicate effectively with technical and non-technical users.
• Excellent written and verbal communication skills with strong organizational and documentation abilities.
• Self-starter who can manage competing priorities and work independently in a part-time, fast-paced environment.

What you can expect from DTN:

• 30 Annual Vacation Days
• Commuting allowance
• Pension contribution
• Hybrid work model + Work from Abroad Policy (30 workdays per year)
• Free access to the gym in our building; once a month office cake moment!
• Unlimited access to 13k+ courses via learning platform to support employee career advancement
• Employee Assistance Program (EAP)

The targeted hiring base salary for this position is approximately €20,800 gross annually, based on a 20-hour workweek. DTN is a pay for performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to: prior work experience, training/education, transferable skills, business needs, internal equity and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market competitive variable pay and benefits.

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About DTN:

DTN is a global data and technology company helping operational leaders in energy, agriculture, and weather-driven industries make faster, smarter decisions. Our Operational Decisioning Platform turns complex data into decision-grade insights—empowering customers to expand their margins, accelerate growth, and outpace risk. With more than 1,200 employees globally, DTN serves the companies that feed, fuel, and protect the world. 

At DTN, we value clarity, trust, and action. We’re a team of problem-solvers, outcome-drivers, and industry nerds who believe that precision matters – and that mission is at the core of what we do.

• Trust Built: We earn it. We keep it. We protect it. Our neutrality, precision, and integrity are non-negotiable.

• Confidence-Driven: We help customers move with clarity and conviction. We bring the data and operational knowledge leaders need to act.

• Built for Industry: We speak operations because we come from operations. Our expertise is forged in fuel terminals, fields, flight paths, and forecasts.

• Future-Forward: We see what’s coming- and we’re ready. We help customers lead through change with smarter decisioning.

Recruitment Fraud Notice:

DTN is aware of incidents where external parties have impersonated our organization, issuing fraudulent communications and/or job offers. Please be advised that all legitimate communication from DTN will come from an official @dtn.com email address. Any offers are extended directly by our Talent Acquisition team following a formal interview process. 

If you receive a suspicious message or offer claiming to be from DTN, please do not engage. Contact our Talent Acquisition team at [email protected] to verify the legitimacy of any communication. Report any fraudulent messaging as phishing or spam.

DTN is an Equal Opportunity Employer. We welcome and encourage applicants of all backgrounds, including minorities, women, veterans, and individuals with disabilities.