Customer Service Representative - English/Spanish Bilingual
About the job
- An Associate degree in Business, Communications, or a related field is required.
- One to two years of customer service or client-facing experience is required, ideally in a multi-channel support environment.
- Apply structured thinking to resolve customer issues independently and know when to escalate.
- Demonstrate strong verbal and written communication skills, build trust quickly, and de-escalate tense or heightened issues.
- Support colleagues, build stable working relationships, and contribute to team goals.
- Organize and prioritize workload while maintaining accuracy and professionalism.
- Proficiency with Microsoft Office, including Excel, Word, Outlook, and PowerPoint, is required; Excel is essential.
- Familiarity with Salesforce or similar customer relationship management systems is required.
- Serve as the first point of contact for customer inquiries via phone, live chat, and email across the product suite.
- Investigate and resolve customer issues, including billing questions, using sound judgment to determine when to resolve independently and when to escalate.
- Maintain and update customer accounts in proprietary internal platforms and customer relationship management software accurately.
- Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience.
- Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and participating in continuous improvement efforts.
- A bachelor's degree is preferred.
- Bilingual English and Spanish communication is preferred.
About the company
Bestpass provides toll management services for commercial fleets in the United States. It uses vehicle transponders to automatically pay tolls, then consolidates charges into a single invoice with online reporting to assign costs to specific vehicles. The company differentiates itself with nationwide coverage on major U.S. toll roads and strategic tolling partnerships that streamline payments for fleets. Its goal is to reduce administrative work and toll costs so fleet operators can focus on their core logistics.
Company Size
51-200
Company Stage
Growth Equity (Venture Capital)
Total Funding
$19.1M
Headquarters
Town of Colonie, New York
Founded
2001
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Simplify's Take
What believers are saying
- May 20, 2026 unified logins and centralized vehicle management reduced multi-product friction.
- February 4, 2026 Toll360 added AI-driven real-time toll forecasting and automated recovery.
- Bestpass still advertises coverage across 100% of major U.S. toll roads.
What critics are saying
- New York Thruway sued Bestpass on August 11, 2026 over the 1% fee fight.
- The February 2026 rebrand exposes customers to portal churn and integration failures.
- PrePass and toll authorities can disintermediate Bestpass, crushing the toll-management moat quickly.
What makes Bestpass unique
- Fleetworthy folded Bestpass into a single fleet-readiness suite on February 23, 2026.
- Toll360 predicts, reconciles, and disputes tolls directly inside the payment workflow.
- Geotab integration lets fleets compare GPS, ELD, and toll data in one interface.
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Benefits
Flexible Work Hours
Paid Vacation
401(k) Retirement Plan
401(k) Company Match
Wellness Program
Employee Referral Bonus
Company News
/PRNewswire/ -- Bestpass-Fleetworthy Solutions, the leader in toll management, safety, and compliance solutions, today announced it has acquired Drivewyze, the...
ALBANY, N.Y., March 26, 2024 /PRNewswire/ -- Bestpass, Inc., the leader in toll management solutions and major innovator in safety and compliance solutions for commercial fleets, today announced two key additions to its leadership team. Bestpass is pleased to welcome Shay Demmons as Chief Product Officer and Scott Chao, as Chief Marketing Officer. These strategic hires will aid in Bestpass' commitment to scale its service offerings and network integrations for commercial fleets and owner operators."We're thrilled to have Shay and Scott join the team at Bestpass," said Tom Fogarty, CEO of Bestpass. "We set out to build out our Innovation and Growth teams by attracting accomplished leaders as our first C-Level executives in Product and Marketing. Scott and Shay bring extensive and dynamic work experience, both in and outside the transportation industry. As we continue to grow the Bestpass brand and bring forth new solutions for our customers, I am confident that their leadership will play a pivotal role in driving our success."Chao joins Bestpass as CMO with deep experience in growing companies through strategy and transformational improvements
Toll management solutions provider Bestpass is working with telematics creator Geotab to help commercial fleets better manage and monitor tolls to reduce expenses.
Geotab customers using Bestpass can now access new toll activity data and reporting features through a single interfaceALBANY, N.Y., Feb. 7, 2024 /PRNewswire/ -- Bestpass, Inc., a comprehensive payment platform provider and the leader in toll management solutions for commercial fleets, today announced a new integrated offering within the Geotab ecosystem that will enable Bestpass customers access to first-of-its-kind toll data and reporting tools in their Geotab account. Geotab, a global leader in connected transportation solutions, provides telematics – vehicle and asset tracking – capabilities to over 50,000 customers in 160 countries. The integration will allow fleets and owner operators the ability to gain new insight into toll activity to more effectively manage tolls and identify opportunities to reduce toll expenses.Bestpass LogoAccording to David Long, Head of Product at Bestpass, the company developed its Toll Genius data reporting system to integrate with telematics providers, such as Geotab, to enable Bestpass to synchronize and share toll and telematics data through a single interface.With this integration, Bestpass customers can leverage accurate vehicle data and GPS location through Geotab and match that information with toll charges received from their Bestpass account via the MyGeotab interface. If there's a discrepancy between vehicle GPS location and the toll a vehicle received, it's reported. This feature makes it easier for customers to identify and investigate the issue, dispute an inaccurate toll charge or violation, and reduces the risk of disputes over toll charges with drivers and customers.The integration also has a new toll activity reporting feature that shows a high-level heat map that allows fleets to identify hot spots for toll spend
/PRNewswire/ -- Bestpass, the leading toll management and payment platform for commercial vehicles, announced today that it has acquired Fleetworthy Solutions,...