Restaurant Manager - In Room Dining, Overnight Shift

Job Description

Wynn Las Vegas' In-Room Dining Manager is responsible for cultivating an exceptional dining experience that embodies Wynn Las Vegas' distinguished standards for luxury hospitality, personalized service, and operational excellence.

Essential Job Duties & Responsibilities

• Cultivate and inspire excellence within the In-Room Dining team, fostering professionalism, accountability, and refined service while monitoring performance, attendance, and engagement.
• Maintain a visible leadership presence throughout operations, serving as an exemplary ambassador of Wynn Las Vegas service standards and values.
• Oversee daily In-Room Dining operations to ensure impeccable, accurate, and bespoke delivery of culinary and beverage offerings while maintaining sophisticated presentation and service standards.
• Monitor the guest experience from order placement through delivery and follow-up, identifying opportunities to elevate service and address concerns with professionalism and discretion.
• Collaborate with Food & Beverage leadership, culinary teams, and hotel operations to ensure seamless service coordination and effective communication.
• Manage departmental financial performance, including labor, expenses, budgeting, forecasting, and profit-and-loss objectives.
• Develop strategic scheduling and operating plans based on staffing requirements and business volumes to support service excellence and productivity.
• Identify service refinements and revenue opportunities to enhance guest experience and operational performance.
• Ensure compliance with Wynn Resorts policies, health, safety, sanitation, alcohol-service, and regulatory requirements.
• Maintain comprehensive knowledge of menus, ingredients, beverage offerings, service standards, and hotel amenities to support guests and team members.
• Perform additional duties as assigned by Food & Beverage leadership.

Qualifications

• Minimum of five (5) years of progressive hospitality experience within distinguished, high-volume, upscale, or luxury food and beverage operations with annual revenues exceeding $7 million
• Minimum of two (2) years of supervisory or management experience in food and beverage operations, with demonstrated expertise in In-Room Dining, fine dining, or prestigious luxury hotel environments
• Distinguished track record of leadership excellence in Forbes Travel Guide-rated establishments or comparable elite luxury hospitality venues
• Demonstrated mastery in financial stewardship, including labor optimization, departmental budgeting, forecasting, and P&L accountability
• Advanced proficiency with sophisticated hospitality technology platforms, point-of-sale systems, and operational management software
• Refined ability to cultivate and inspire high-performing teams through strategic delegation, mentorship, and accountability while fostering a culture of operational excellence
• Distinguished analytical, problem-solving, and decision-making capabilities in fast-paced, high-volume luxury environments
• Exceptional interpersonal and communication acumen with the ability to navigate complex stakeholder relationships and resolve matters with discretion and refined professionalism
• Fluent English proficiency, both written and verbal; multilingual capabilities are highly valued
• Current eligibility to obtain and maintain all required licenses and work authorizations as mandated by applicable regulations
• Minimum age of 21 years or above

Additional Information