Senior Account Manager

JOB SUMMARY:

Responsible for providing ongoing support to high value clients. Implements business strategies to achieve profitable business relationships and identifies new revenue opportunities with major accounts. Develops and maintains strategic business relationships with major accounts to promote brand awareness and profitable business relationships. Provides ongoing support to high value clients ensuring they receive high quality customer service. Possesses very detailed product knowledge as well as thorough knowledge of client's business. Responsible for the direct sales process, aiming at meeting and/or exceeding sales targets. Organizes visits to current and potential clients. Responsible for retaining long-term customer relationships with established clients. Serves as a liaison between clients and company departments. Informs clients of new products and services as they are introduced. Recommends products and services that fit well with clients' business needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Communicates with (and visits) customers’ headquarters staff, dealers, store sales and regional teammates and DENSO company personnel to ascertain and satisfy customers’ account needs. Develops and maintains strategic executive level relationships with assigned accounts.
• Develops and implements customer and product based strategies for DIAM products. Supports business expansion activities. Cultivates, expands and maintains relationships with customers in order to identify potential and/or future business opportunities. Utilizes and presents competitor pricing analysis and makes strategic recommendations on how to improve and implement approved strategies. Keeps abreast of current products.
• Supports and attends regional sales meetings, customer annual sales meetings, trade shows, open houses and lunch & learn meetings/marketing events to support the customers’ business.
• Develops and executes accurate and complete sales plans. Ensures maintenance and expansion activities support sales plan. Develops and reviews sales plans with management and recommends and explains ranking, pricing and/or volume strategy for products. Reviews variance analysis and other related information to ensure accuracy and provides detailed reports for management.
• Develops budgets for the maintenance of assigned accounts.
• Coordinates communications, marketing tools and promotions for assigned accounts.
• Negotiates, and guides lower level colleagues in negotiating, product and related sales and marketing issues with customers.
• Builds, maintains and establishes strong internal and external networks in order to address and resolve daily issues, gather information and focus on company goals and objectives.
• Coordinates cost-related commercial and business activities, as required. May help develop strategies and tactics for improving profitability. Tracks profitability. Analyzes and follows-up with customers and/or plants to negotiate value-added opportunities. May analyze and review annual percentage rate (APR) lists and make appropriate recommendations to top management based on product pricing strategies, customer roadmaps and/or internal targets.
• Provides guidance, coaches and oversees the work of lower level colleagues. May provide input into performance evaluations.
• Analyzes current processes and systems. Identifies and implements activities to improve efficiency and effectiveness of sales and marketing activities.
• Performs other duties as assigned.

QUALIFICATIONS:

• Bachelor's degree in business, marketing or related field 
• 8+ Years of Related Experience
• Experience working with Stellantis, OEM's, or Suppliers preferred

SKILLS AND ABILITIES:

• Excellent project management skills including the ability to define program, project or process objectives, identify customers/stakeholders and their interests, plan steps, and to coordinate resources to accomplish goals and objectives in an effective and timely manner.
• Excellent written and verbal communication skills. Must be a skillful presenter that can interpret information based on a general knowledge of the organization, its products and procedures, and provide an independent explanation and discussion based on the technical or complex nature of the materials being discussed.
• Excellent customer service skills. Ability to approach every business relationship as a partnership and to promote and support a service-oriented environment and encourage others to improve and refine their service actions.
• Excellent problem solving skills. Ability to address customer issues and partner on resolutions.
• Excellent analytical skills. Ability to independently evaluate and develop innovative solutions to complex situations, applying knowledge of specialty area and use of sound judgement.
• Excellent negotiation skills. Ability to resolve difficult or complicated situations that are often sensitive in nature. Recognizes and applies subtle cues in anticipating customers’ needs and potential next steps. Takes strong stand without indicating disrespect and seeks positive outcomes.
• Demonstrated competency in working with computer software and mainframe applications to manipulate, analyze and reconcile data.

BENEFITS SUMMARY: 

• Medical, Dental, Vision, Prescription Drug plans 
• 401K with 4% Company Match 
• Vacation/PTO and 13 paid Holidays
• Bonus Program
• FSA/HSA and Dependent Care Programs 
• Company provided Life, Disability, ADD and Business Travel Insurance 
• Various No Cost Wellness & Chronic Condition Management Programs 
• Various Optional Insurance programs such as legal, identity theft, critical illness, etc. 
• Tuition Reimbursement 
• Career Development and Ongoing Training 
• Employee Assistance Program 
• Employee Spotlight and Recognition Program
• Volunteer Opportunities 
• Onsite Fitness Center (vary by location) 
• Cafeteria and food markets (vary by location) 
• Onsite Health Clinic and Pharmacy (vary by location) 

Annual Salary: $107,000 – $133,000