Director of Operations

Job Description

WHAT YOU WILL BE DOING:

• Oversee day-to-day operations of the Resort, including Food & Beverage, Culinary, and Rooms Division.
• Support the General Manager in the overall management and strategic direction of the hotel.
• Ensure the smooth operation and coordination of the hotel through respective Department Heads
• Lead by example, Ensuring delivery of a consistently exceptional guest experience across all areas of the hotel, in line with Pullman brand standards
• Analyses guest feedback, trends and satisfaction metrics, implementing corrective actions and continuous improvement initiatives
• Maintain constant awareness of all ongoing activities throughout the entire operation.
• Drive quality across the resort and inspire the team to create extraordinary guest experiences.
• Ensure the team is fully aware of operating standards and mystery audit criteria, conducting spot checks and audits to ensure targets are met.
• Support Heads of Department (HODs) in managing talent within their departments, ensuring correct standards and methods of service are maintained.

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

• 12 + years’ industry experience in upmarket brands; at least 2 years’ experience in similar role
• Strong process orientation; Strong Leadership abilities and organizational skills;
• Must be strategic, creative and able to clearly communicate how plans will deliver on overall goals
• Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities.
• Outstanding PR and social integration skills to develop strong customer relations
• F&B background is preferred

Additional Information

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities