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IHG

Global hotel company

Housekeeping Manager

Full-Time
$67k - $72k/yr
Mid
Bachelor's
New York, NY, USA
In Person
Cleaning & Custodial Services

About the job

Requirements
  • A bachelor's degree, higher education qualification, or equivalent in hospitality or a related field is required.
  • At least 3 years of total experience in housekeeping or room operations is required.
  • Direct supervisory experience over a housekeeping team or an equivalent combination of education and work experience is required.
  • Proficiency with business language and tools is required.
  • The ability to speak English is required; Mandarin or Spanish is desirable.
  • Additional qualifications may be required according to brand standards.
Responsibilities
  • Manage, coach, and develop a team responsible for housekeeping and laundry standards.
  • Maintain and order supplies and equipment while minimizing waste in support of green initiatives.
  • Help refine and prepare budgets to maximize profitability.
  • Address special requests from guests, VIPs, repeat visitors, and VIP Club members.
  • Assist with deep-cleaning projects and support the team during busy periods.
  • Educate team members on compliance with federal, state, and local laws and safety standards.
Desired Qualifications
  • Mandarin or Spanish language skills.

About the company

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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