Savers

Secondhand retailer partnering with nonprofits

Associate Supervisor Trainee

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeSalisbury, NC, USANo salary listed

About the Job

Requirements

Demonstrate strong customer service skills with honesty and integrity in execution.
Be able to identify problems and recommend solutions.
Be able to lead within a team environment.
Have attention to cleanliness, organization, and detail.
Have reliable transportation and commit to attendance and punctuality.
Be able to communicate orally and in writing.
Be able to set priorities, meet deadlines, and multitask with minimal supervision.
Be able to work independently or as part of a team.
Be able to maintain confidentiality of all information.
Have basic math skills.
Have working knowledge of Microsoft Office, including Word, Excel, and Outlook.
Be willing and able to work a flexible schedule as the position dictates.
Pass physical and background exams satisfactorily.
Have a clean driving record.
Be able to work within Savers' culture.
Have a high school degree or equivalent.
Have a minimum of one year in a supervisory customer service role.
Be able to reach overhead 30% of the time, push and pull 65% of the time, stand 100% of the time, bend and crouch 60% of the time, use hands repetitively 70% of the time, grasp items 80% of the time, and lift and carry 50 pounds.
Use a cell phone and/or laptop for data entry, a cell phone to communicate, and company-supplied safety equipment as defined in operating and safety manuals.

Responsibilities

Train and coach new and existing employees on company policies and procedures.
Travel regularly between 7 and 15 sites; travel continuously by car within the territory, assist in neighboring territories as needed, and travel by air to outside territories within the United States when asked.
Support the Associate Manager in the interview process by reviewing applications, conducting interviews, making recommendations on talent selection, and assisting with onboarding activities.
Ensure timely communication of pickup requests.
Interact independently and collaboratively with donors, exercising good judgment and a customer-focused mindset.
Provide donors with friendly, helpful, and efficient service, including greeting them, thanking them on behalf of nonprofit partners, and appropriately representing the GreenDrop brand in uniform.
Assist donors with donated merchandise, including unloading donations from vehicles; handle donated items respectfully; communicate the company's nonprofit relationship; and encourage donors and their friends and family to return.
Work efficiently and call for additional assistance as needed.
Follow safety standards to protect team members and donors, including picking up loose items, cleaning spills or breakages, cleaning and disinfecting to required standards, and following product safety guidelines.
Report hazards or injuries to management and communicate maintenance issues promptly.
Wear a tablet holder while recording donor information on the company iPad.
Assist the truck driver with loading and unloading during donation pickups.
Continuously organize donations in the stock room throughout the shift.
Complete and send daily and weekly supply needs to the Associate Manager.
Report directly to the Associate Manager.
Perform other duties assigned by the manager.

Description

Job Title:Associate Supervisor in Training

Who we are:

GreenDrop® is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly.

By partnering with nonprofit organizations, we redirect millions of pounds of quality,pre-owneditems away from landfills and back into closets and homes for reuse.

GreenDrop® accepts donations on behalf of our nonprofit partners and pays them for those items, providing critical funding for their missions. Community donated goods are then given a second chance to be loved again in local thrift stores. Learn more about GreenDrop® at gogreendrop.com.

[Footnote disclosure:GreenDrop®is a for-profit company and registered professional fundraiser where required.]

Whatyou can expect:

To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
An investment in the career path interests of our people. With our aggressive expansion plans, we recognize the importance of the continued growth and development of our team members.
We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.

What you get:

Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Benefits offerings including:

Bundled health plans such as medical, Rx, dental andvision
Company-paid life insurance for extra protection and peace of mind
Programs to stop smoking, diabetes management coaching, and on demand care options.
A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
Paid time off from work for leisure or other hobbies.
A range of mental health services to assist you in managing daily life.

What you’ll be working on:

• Train and coach new employees, as well as existing employees on all company policies and procedures

• Must be able to travel between 7 to 15 sites on a regular basis

• Supports the Associate Manager by participating in the interview process i.e., may review applications, conduct interviews, and make recommendations on the selection of talent as well as assists the Associate Manager with completing onboarding activities

• Ensure timely requests of all pickups are communicated

• Independently and collaboratively interacts with donors while exercising good judgment, maintaining a positive and optimistic disposition, and demonstrating a successful customer focused mindset

• Able to work independently without supervision and hold a high level of integrity

• Builds a culture of customer service by providing donors with friendly,helpfuland efficient service in every interaction i.e., make eye contact, greet customers and donors and thanks the donor on behalf of the nonprofit partner while appropriately representing theGreenDropbrand in uniform

• Assists donors with donated merchandise, including unloading donations from vehicles; treats donated items respectfully; communicates the company’s nonprofit relationship; and invites donors to “come back again” and to encourage their family and friends to do the same.

• Work efficiently and call for additional assistance as needed.

• Follows standards in place to protect Team Members and donors to provide a safe environment to workwhich includes but is not limited to, picking up loose items on the floor, cleaning up breakages or spills, cleaning and disinfecting to required standards, and following product safety guidelines

• Takes responsibility for reporting any hazard or injury to management and communicates in a timely matter, any maintenance issues

• Wear tablet holder while recording donor information in company iPad

• Assist truck driver loading and unloading duties during donation pick-ups

• Continuously organize donations in the stock room throughout the shift

• Complete and send daily and weekly supply needs to the Associate Manager

• Will report directly to the Associate Manager

• Other duties assigned by manager

What you have:

• Demonstrates strong customer service skills with honesty and integrity in execution

• Ability to identify problems and recommend solutions

• Ability to lead within a team environment

• Attention to cleanliness, organization, and detail

• Reliable transportation and commitment to attendance and punctuality

• Ability to communicate orally and in writing and possess excellent verbal and written communication skills

• Ability to set priorities, meet deadlines and multi-task with minimal supervision

• Ability to work independently or as part of a team

• Ability to maintain confidentiality of all information

• Basic math skills

• Working knowledge of Microsoft Office including Word, Excel, and Outlook.

• Willing and able to work a flexible schedule as position dictates

• Satisfactory pass physical and background exams

• Clean driving record

• Ability to work within Saver’s culture

Minimum Required Education, Training and Experience:

• High school degree or equivalent

• Minimum of 1 year in a supervisory customer service role

Physical Requirements:

• Reaching overhead 30% of time

• Pushing and pulling 65% of time

• Standing 100% of time

• Bending and crouching 60% of time

• Repetitive use of hands 70% of time

• Grasping items with hands 80% of time

• Lifting and carrying 50lbs

Tools and Equipment Used:

• Cell phone and/or laptop for data entry

• Cell phone to communicate

• Use all company supplied safety equipment as defined in the operating and safety manuals

FLSA:Open based on compensation’s recommendation

Travel:• Must be able to travel between 7-15 sites on a regular basis within geographic territory as well as assist in neighboring territories when needed• Car travel within their territory continuously• May be asked to travel to outside territories that travel by air within the United States

Work Type/Location:Remote within specified geographic area

251 Faith Rd., Salisbury, NC 28146

Savers is an E-Verifyemployer

About the Company

Savers

Secondhand retailer partnering with nonprofits

Savers runs a network of thrift stores that partner with local nonprofits to obtain donated goods and sell them in retail locations. The for-profit model provides charities with steady revenue while giving customers access to a rotating supply of secondhand items. It differentiates itself with a large, multinational footprint and formal nonprofit partnerships that create a reliable supply chain under names like Value Village. Its goal is to expand the store network, deepen nonprofit relationships, and grow value and liquidity, including through its public market listing.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Bellevue, WA
Founded: 1954

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