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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Universal Advisor - Lima Norte

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeLima, PeruIn-person

About the Job

Requirements

  • Be studying a technical program from at least the fifth cycle, studying a university program from at least the ninth cycle, or be a graduate, bachelor's degree holder, or licensed professional in Economics, Accounting, Business Administration, Engineering, or a related field.
  • Have at least one year of in-person sales experience.
  • Have availability to work Monday through Friday from 8:30 a.m. to 7:00 p.m. and Saturday from 8:30 a.m. to 1:00 p.m.

Responsibilities

  • Receive cash from the vault, recount it before operations begin, and reconcile and audit cash at the end of the day.
  • Support the filing of office documentation and its transfer to the general archive.
  • Receive cash and serve customers according to bank procedures for deposits, withdrawals, check and service payments, transfers, account openings, foreign currency transactions, insurance sales, and other operations.
  • Verify customer identity when processing payments.
  • Retain counterfeit banknotes detected during transactions.
  • Report cash surpluses exceeding operational limits or cash shortages to the Deputy Office Manager.
  • Offer and sell financial products, including cards, loans, installment cash products, and other products in the assigned range.
  • Keep the customer database up to date and maintain high-quality customer information.
  • Plan and manage commercial activities with the Manager and Deputy Manager to meet product and service targets.
  • Use every opportunity at the teller window or service area to market products and prioritize updating customer information.
  • Conduct ongoing cross-selling by offering complementary products beyond the customer's immediate transaction.
  • Develop thorough knowledge of customers and their needs using available tools.
  • Provide comprehensive, quality-focused customer service and educate and assist customers in using digital and alternative channels.
  • Manage incidents and complaints responsibly, ensuring timely, high-quality responses.
  • Identify dissatisfied customers and offer alternatives to retain them, considering the value they contribute.
  • Continuously monitor customer risk to plan and carry out recovery actions.
  • Monitor the PPG and adjust objectives and activities as needed in coordination with the Office Manager.
  • Attend and actively participate in meetings, reporting relevant matters and the needs of customers in the segment.
  • Evaluate and analyze credit transactions and submit them to the appropriate levels for approval.
  • Open all types of accounts requested by customers.
  • Inform customers about, prequalify them for, and issue credit and debit cards within delegated authority; assign, cancel, or block debit and credit cards.
  • Set up, maintain, and terminate direct debit arrangements.
  • Ensure proper control of batch transaction processes so they are not left incomplete, including canceling cards before settlement.
  • Update and properly archive customer documentation.
  • Sell card protection insurance, multiple insurance, and customer retirement insurance products.
  • Conduct commercial activities and campaigns for customers in non-personalized segments who do not have an assigned portfolio.
  • Receive, count, check, enter, and report cash remittances together with the Deputy Office Manager under dual control.
  • Participate in and perform the office's accounting reconciliation with the Deputy Manager.
  • Inform customers about, issue, cancel, and duplicate debit cards within delegated authority and with the customer's in-person consent.
  • Consult and record customer information related to anti-money-laundering activities.
  • Support the Deputy Manager and/or AS1 with cash replenishment for automated teller machines.
  • Perform other duties assigned by the manager in response to business needs.

Desired Qualifications

  • Experience handling cash at a financial or banking institution and dealing directly with customers.

About the Company

Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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