Facilities Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves

• Start the day with greeting customers
• Provide high standard concierge service to our tenants and visitors in a cultural and creative mall
• Handle customers’ enquiries, requests and phone calls at Information Counter and CS e-mail account
• Settle complaints and manage sudden incidents
• Support daily operations of facilities management services and in-mall activities like exhibition events
• Perform inspection to stores at all floors and record information in daily patrol form
• Arrange vendors for ad hoc maintenance or emergency repairing
• Issue signage/ directory, notice and work orders
• Handle redemption

Required Skills and Experience

• Diploma or above in hospitality management, facilities management or related disciplines
• 1 year of experience in customer service preferably in frontline customer interaction, mall or hotel concierge experience
• Pleasant, polite, customer service oriented with good communication skills and manner
• Fresh graduates with some part-time experience in customer service field are welcomed
• Good command of spoken English, Mandarin and Cantonese

Location:

On-site –Hong Kong, SAR, China

Job Tags:

People Management

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.