Bilingual Field Service Program Manager

<strong>Job Requirements </strong><br><p>At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.</p><p> </p><p><strong>Key Responsibilities</strong></p><p>·     半導体製造装置のフィールドサービスのマネージメント</p><p>·     半導体製造装置の現地工場での立ち上げ業務のマネージメント</p><p>·     半導体製造装置のフォールドサービスのブリッジ（海外の案件と国内顧客とのブリッジ）</p><p>·     海外、国内出張（フィールドサービスマネージメント業務）</p><p>·     半導体製造装置のフィールドサービスエンジニアの育成と管理</p><p>·     英語を使いエンジニアと顧客とのブリッジワーク</p><p><span style="color: rgb(0, 112, 192);"> </span></p><p><span style="color: rgb(112, 48, 160);">·     Field Service Manager of semiconductor manufacturing equipment</span></p><p><span style="color: rgb(112, 48, 160);">·     Management of the start up work in the local factory of semiconductor manufacturing equipment</span></p><p><span style="color: rgb(112, 48, 160);">·     The bridge of fold service of semiconductor manufacturing equipment (Bridge of overseas matter and domestic customer)</span></p><p><span style="color: rgb(112, 48, 160);">·     Overseas, domestic business trip  (Filed Service Management tasks) .</span></p><p><span style="color: rgb(112, 48, 160);">·     Field service engineer's training and management of semiconductor manufacturing equipment</span></p><p><span style="color: rgb(112, 48, 160);">·     Bridgework of engineer and customer in English</span></p><p> </p><p>［雇用区分］ Employment Type 正社員 <span style="color: rgb(112, 48, 160);">Permanent Employee</span></p><p> </p><p>［勤務地］ Work Location 仙台　<span style="color: rgb(112, 48, 160);">Sendai</span></p><p> </p><p>［採用人数］ Number of Hires 1</p><p> </p><p>［チーム規模］ Team Structure</p><p>これから50名～200名規模のチームになる予定です。</p><p> </p><p style="text-align: justify;"><span style="color: rgb(112, 48, 160);">The team is expected to grow to approximately 50200 members.</span></p><p> </p><p>We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.</p><p> </p><p>We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.</p><br><br><strong>Work Experience </strong><br><p><strong style="background-color: white;">［応募条件］ Requirements　</strong></p><p><span style="background-color: white;">■必須要件■Must Have　</span></p><p>·        半導体製造装置のフィールドエンジニア業務と立ち上げ業務経験者（5年以上）</p><p>·        部下の管理経験者（3年以上）</p><p>·        お客様やチームメンバーからの要求内容の理解</p><p>·        チームワークが出来る方</p><p>·        半導体製造装置のトラブルシューティング経験者</p><p>·        海外、国内出張可能な方（数週間程度）</p><p>·        英語のスキル（TOEIC700ポイント以上）、業務で英語を使った経験５年以上</p><p> </p><p><span style="color: rgb(112, 48, 160);">·        </span><span style="color: rgb(112, 48, 160); background-color: white;">A person having experience the field engineer work and the start up work of semiconductor manufacturing equipment (Five years or more)</span></p><p><span style="color: rgb(112, 48, 160);">·        </span><span style="color: rgb(112, 48, 160); background-color: white;">A person having experience the managing subordinates (Three years or more)</span></p><p><span style="color: rgb(112, 48, 160);">·        </span><span style="color: rgb(112, 48, 160); background-color: white;">Understanding of the contents of requirements from client or team member</span></p><p><span style="color: rgb(112, 48, 160);">·        </span><span style="color: rgb(112, 48, 160); background-color: white;">Person who works well with team members.</span></p><p><span style="color: rgb(112, 48, 160);">·        </span><span style="color: rgb(112, 48, 160); background-color: white;">A person having experience of troubleshooting semiconductor manufacturing equipment</span></p><p><span style="color: rgb(112, 48, 160);">·        </span><span style="color: rgb(112, 48, 160); background-color: white;">Must be able to travel domestically and internationally for business (for a few weeks)</span></p><p><span style="color: rgb(112, 48, 160);">·        </span><span style="color: rgb(112, 48, 160); background-color: white;">English skill is 700 points or more of TOEIC and having five years or more of experiences using English on work.</span></p><p> </p><p>■尚可要件■ Good to Have</p><p>·     国外の半導体装置メーカーにてフィールドサービスのマネージャー経験者</p><p>·     クリーンルーム内の作業経験</p><p>·     半導体装置産業に関する安全基準に精通していること。</p><p>·     グローバルチームや利害関係者とやり取りできる優れたコミュニケーションスキル。</p><p> </p><p><span style="color: rgb(112, 48, 160);">·     </span><span style="color: rgb(112, 48, 160); background-color: white;">A person having experience of manager of field service at foreign semiconductor device maker.</span></p><p><span style="color: rgb(112, 48, 160);">·     </span><span style="color: rgb(112, 48, 160); background-color: white;">Experience in work in clean room.</span></p><p><span style="color: rgb(112, 48, 160);">·     Exposure to safety standards pertaining to Semiconductor equipment industry.</span></p><p><span style="color: rgb(112, 48, 160);">Outstanding communication skill which can communicate with global team or stakeholder.</span></p><p><span style="background-color: white; color: rgb(112, 48, 160);"> </span></p><p> </p><p>■語学力■ Language Skill</p><p>日本語 – ネイティブレベルまたはN1レベル</p><p><span style="color: rgb(112, 48, 160);">Japanese - Native Level or N1 Level</span></p><p> </p><p><strong style="background-color: white;">[待遇・福利厚生]</strong></p><p><span style="background-color: white;">◆昇給年1回 ※契約社員は更新のタイミングで見直しあり</span></p><p><span style="background-color: white;">◆通勤手当（上限2万円/月）</span></p><p><span style="background-color: white;">◆給与詳細：完全年俸制（1/12を毎月支給）</span></p><p><span style="background-color: white;">◆残業手当　</span></p><p><span style="background-color: white;">◆各種社会保険完備</span></p><p><span style="background-color: white;">・ 厚生年金</span></p><p><span style="background-color: white; color: rgb(99, 112, 133);">・ 健康保険</span>（<a href="https://www.tjk.gr.jp/" rel="noopener noreferrer" target="_blank">TJK : 東京都情報サービス産業健康保険組合</a>）</p><p><span style="background-color: white;">・ 雇用保険</span></p><p><span style="background-color: white;">・ 労働者災害補償保険</span></p><p><span style="background-color: white;">◆健康診断（被扶養者健康診断、人間ドック、婦人科健診など）　</span></p><p><span style="background-color: white;">◆65歳定年制 ※役職定年なし</span></p><p><span style="background-color: white;">◆社内研修制度（オンライン）</span></p><p><span style="background-color: white;">◆試用期間3ヶ月、業務・待遇変更なし</span></p><p><span style="background-color: white;">◆受動喫煙防止対策：あり（屋内禁煙）</span></p><p> </p><p><strong style="background-color: white;">[Welfare]</strong></p><p><span style="background-color: white;">◆ Salary increment once a year</span></p><p><span style="background-color: white;">◆ Commuting allowance (up to 20,000/month)</span></p><p><span style="background-color: white;">◆ Salary details: Full annual salary system (1/12 paid monthly)</span></p><p><span style="background-color: white;">◆ Overtime allowance</span></p><p><span style="background-color: white;">◆ Equipped with various social insurance</span></p><p><span style="background-color: white;">・ Welfare pension</span></p><p><span style="background-color: white; color: rgb(107, 36, 178);">・ Health insurance</span><span style="background-color: white; color: rgb(112, 48, 160);"> (</span><a href="https://www.tjk.gr.jp/" rel="noopener noreferrer" target="_blank" style="color: rgb(112, 48, 160);">Tokyo Information Service Industry Health Insurance Association</a><span style="color: rgb(112, 48, 160); background-color: white;">)</span></p><p><span style="background-color: white;">・ Employment insurance</span></p><p><span style="background-color: white;">・ Worker's Accident Compensation Insurance</span></p><p><span style="background-color: white;">◆ Health checkup (health checkup for dependents, medical checkup, gynecological checkup, etc.)</span></p><p><span style="background-color: white;">◆ Retirement age is 65 years old *No retirement age for positions</span></p><p><span style="background-color: white;">◆ Referral recruitment system (with benefits)</span></p><p><span style="background-color: white;">◆ In-house training system (online)</span></p><p><span style="background-color: white;">◆ Trial period: 3 months, no change in duties or benefits</span></p><p><span style="background-color: white;">◆ Measures to prevent passive smoking: Yes (no smoking indoors)</span></p><p><strong style="background-color: white;"> </strong></p><p><strong style="background-color: white;"> [休日休暇]</strong></p><p><span style="background-color: white;">◆年間休日120日以上</span></p><p><span style="background-color: white;">◆完全週休2日制（土・日）</span></p><p><span style="background-color: white;">◆祝日</span></p><p><span style="background-color: white;">◆年末年始休暇</span></p><p><span style="background-color: white;">◆有給休暇</span></p><p><span style="background-color: white;">◆産前産後休暇</span></p><p><span style="background-color: white;">◆育児休暇</span></p><p><span style="background-color: white;">◆介護休暇</span></p><p><span style="background-color: white;">◆忌引休暇　</span></p><p><span style="background-color: white;">※常駐先の業務にともなって休日・休暇は変動の可能性があります。すべて大手メーカーのため、年次休暇などは充実している場合がほとんどです。</span></p><p><span style="background-color: white;">  </span></p><p><strong style="background-color: white;">[Vacations]</strong></p><p><span style="background-color: white;">◆ Total holidays: over 120 days off per year</span></p><p><span style="background-color: white;">◆ 2-day weekend system (Saturday and Sunday)</span></p><p><span style="background-color: white;">◆ National Holidays</span></p><p><span style="background-color: white;">◆ New Year holidays</span></p><p><span style="background-color: white;">◆ Paid vacation</span></p><p><span style="background-color: white;">◆ Prenatal and post-natal leave</span></p><p><span style="background-color: white;">◆ Childcare leave</span></p><p><span style="background-color: white;">◆ Nursing care leave</span></p><p><span style="background-color: white;">◆ Bereavement leave</span></p><p><span style="background-color: white;">*Holidays and vacation days may change depending on the work place you are stationed. Since they are all major manufacturers, most have generous annual vacations</span></p><br><br>