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IDB bank

Commercial and private banking, wealth management

IT Salesforce Development Manager

Enterprise ApplicationsConfirmed live in the last 24 hours
Full-timeNew York, NY, USA

About the Job

Requirements

  • 12+ years of overall software development and application management experience in the banking or financial industry is highly preferred.
  • 8+ years of Salesforce platform experience in enterprise environments, with deep knowledge of Salesforce Financial Services Cloud and Salesforce Marketing Cloud platforms.
  • Exposure to Salesforce Agentforce and Data 360 is preferred.
  • Strong understanding of banking products and processes, including KYC, customer onboarding, deposit operations, lending, treasury services, and client relationship management.
  • Proven experience managing cross-functional projects and stakeholder relationships.
  • Experience managing budgets, vendors, consultants, and strategic programs.
  • Experience working within Agile and Waterfall project methodologies.
  • Demonstrated leadership, mentoring, and team-building capabilities.

Responsibilities

  • Serve as the overall technology owner and primary point of contact for Salesforce and related CRM applications.
  • Develop and maintain deep knowledge of the Salesforce ecosystem, including Sales Cloud, Financial Services Cloud (FSC), Marketing Cloud (SFMC), Experience Cloud, Service Cloud, DocuSign, Slack, Zoom, and third-party integrations.
  • Define and execute the Salesforce platform roadmap aligned with business objectives and regulatory requirements.
  • Establish governance standards, development frameworks, and architectural best practices across the Salesforce platform.
  • Develop and maintain deep knowledge of in-scope applications, including the business functions provided by each, their technical architecture, and all application interfaces.
  • Take overall responsibility for Salesforce and related application management.
  • Lead the application support team in providing end-to-end application support for Salesforce and related applications, including end-of-day batch processing.
  • Manage vendor relationships and maintain awareness of vendor product strategy, upcoming features, risks, and issues.
  • Work with the business to plan the yearly BAU operational budget and assist with yearly strategic project and CAPEX budgets.
  • Participate in the application incident and change management process.
  • Manage strategic project release management and post-release support.
  • Provide guidance to technical staff on development activities and routine maintenance.
  • Participate in technical design sessions, including Architecture Review Board sessions where applicable.
  • Proactively monitor system issues and adherence to configuration standards; lead issue resolution, including reconciliation activities and data analysis, and provide guidance to technical staff and business personnel.
  • Monitor the bank's end-of-day processes, assist with problem resolution as needed, and escalate when appropriate.
  • Partner with Compliance, Risk Management, Information Security, and Internal Audit teams.
  • Support internal and external audits and remediation activities.
  • Maintain documentation for architecture, security controls, operational procedures, and application inventories.

About the Company

IDB bank

Commercial and private banking, wealth management

IDB Bank offers commercial banking, private banking, and wealth management for individuals and businesses in the U.S. and international markets. It delivers tailored financial solutions through industry expertise and a relationship-based approach, offering services such as loans, cash management, foreign exchange, and wealth advisory. The bank differentiates itself with personalized service and industry focus (e.g., healthcare, commercial real estate) within a full banking and wealth-management platform. Its goal is to help clients grow and manage wealth through comprehensive, customized financial solutions.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
1949

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