Urban Outfitters

Retailer of trendy fashion, home decor

Key Holder

Retail Store ManagementConfirmed live in the last 24 hours

Part-timeLos Angeles, CA, USA$20.26 /hrIn-person

About the Job

Requirements

The candidate must have a love for the Free People brand.
The candidate must demonstrate leadership.
The candidate must have experience being a team player.
The candidate must be able to work flexible hours, including nights, weekends, and holidays, to meet store needs.
The candidate must be eager to learn and grow within the organization.

Responsibilities

The Key Holder collaborates with the management team to supervise store operations and help create an engaging environment for customers and the team.
The Key Holder acts as a brand ambassador, reflects company values, and partners with store leadership to create an engaging experience for the Free People customer.
The Key Holder creates selling initiatives that enhance the customer experience and empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations.
The Key Holder delivers a seamless omnichannel shopping experience by understanding and using systems and applications.
The Key Holder exercises decision-making and multitasking capabilities while prioritizing service over tasks.
The Key Holder helps manage the store environment and customer experience by facilitating an energized pace, fostering team positivity, managing the daily zone, and driving sales.
The Key Holder teaches and shares product knowledge, brand messaging, and methods for delivering exceptional customer interactions using brand resources.
The Key Holder supports the store management team by participating in daily office procedures, operational execution, and store maintenance.
The Key Holder collaborates with key partners to process shipments, restock and place products, maintain visual and display standards, and ensure omnichannel orders are processed accurately and on time.
The Key Holder adheres to store safety standards, maintains inventory accuracy, reduces product loss, and follows company policies and procedures to support store profitability.
The Key Holder supports an inclusive, people-first philosophy by engaging employees at all levels, encouraging open dialogue, reinforcing follow-through, and ensuring the store team is heard and supported.
The Key Holder collaborates with the leadership team to respond to communications, shares information with the team, and participates in daily meetings and check-ins.
The Key Holder remains current, is open and responsive to feedback, develops new skills, and contributes to the work environment through proactive problem-solving.
The Key Holder guides and develops the Stylist team and takes responsibility for personal development and professional growth while considering role replacement for career progression.

Location

This position is located at 3rd and Fairfax #5-6, Los Angeles, California, 90036 United States

Role Summary

A Key Holder collaborates with the management team in supervision of store operations functions and leading an environment that is engaging and inspiring to the customer and team. This includes driving sales, building awareness of key metrics, and contributing to the development of others.

Role Responsibilities

Brand Experience

Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer
Creates selling initiatives that enhance the customer experience; empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations
Delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications

Leadership + Team Management

Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales
Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources

Visual + Business Operations

Supports the store management team by participating in daily office procedures, execution of operations, and store maintenance
Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP’s visual and display standards; ensures omni-channel orders are processed timely and accurately
Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

Supports an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
Stays current and collaborates with the leadership team to respond to communication; contributes to sharing information with the team and actively participates in daily meetings and chat ins
Displays eagerness to develop new skills while being open and responsive to feedback; enhances environment through displaying optimism, positivity, and proactive problem-solving skills
Guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression

Role Qualifications

Love for the FP brand
Stands out as a leader
Experience being a team player
Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays
Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

USD $20.26 - USD $20.26 /Hr.

California Criminal History

Los Angeles City: Qualified applicants with criminal histories will be considered for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance.

US EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

Compensation: 20.26 to 20.26 (USD)

About the Company

Urban Outfitters

Retailer of trendy fashion, home decor

Urban Outfitters sells fashion, home decor, and lifestyle items for young adults through online and physical stores. It curates products from in-house brands, designer collaborations, and exclusive lines like Urban Renewal that feature vintage and upcycled pieces. It differentiates itself with exclusive collaborations, unique vintage/upcycled offerings, and active community engagement. Its goal is to attract and retain a style-conscious audience while driving revenue through direct sales and brand partnerships.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Philadelphia, PA
Founded: 1970

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