Assistant Housekeeper Manager

Job Description

Under the general guidance of the Executive Housekeeper, the Assistant Housekeeping Manager, will assist in leading housekeeping functions from both an operational and strategic perspective, ensuring exceptional standards across guest rooms, public areas and back-of-house spaces, while building and developing a high-performing team.

As a pre-opening position, there will also be a strong focus on establishing processes, implementing brand standards, driving efficiencies and working closely with key stakeholders across the property to deliver seamless luxury guest experience.

YOUR KEY RESPONSIBILITIES

• To maintain, direct and develop the highest standards of cleanliness in the rooms, social and wellness areas and colleagues’ facilities

• To maintain and direct inspection of all areas of the property in accordance with standards

• To work closely with Executive Housekeeper the team to develop a greater understanding and knowledge of opportunities to continually improve management tools and practices in the department.

• To look for ways to improve how we do things here, knows how to make this happen and who to talk to

• To ensure that housekeeping daily section areas are prepared and completed and a luxury individually tailored guest experience delivered to our guests every day 

• To oversee the issue of all housekeeping equipment ensuring the strict control and security procedures are always maintained. 

• To plan and control periodical preventative cleaning, Weekly/Monthly project schedules of apartments, public and back of house areas and ensure they are executed in a timely and efficient manner.

• To maintain a current and thorough knowledge of all systems. (Opera, Unifocus, Adaco, Fourth Hospitality, LQA, H&S system)

• To chair the daily departmental briefings and participate in the housekeeping team meetings.

• To ensures the team are well informed and understand the vision for the team and company engaging with them regularly and encouraging feedback in a positive way

• To listen to and act on feedback

• To meet with VIP and long stay guests to introduce housekeeping services available and to agree any additional housekeeping requirements. 

• To ensure all guest queries and complaints are dealt with within the same day and that the Executive Housekeeper, Rooms Director and General Manager are informed.

• To ensure that induction and training of new colleagues and agency team members has been carried out and that they are fully aware of the standards of performance, including health and safety requirements.

• To undertake on the job training with colleagues in order to maintain standards.

• To assist the Executive Housekeeper with the preparation and the undertaking of colleague’s appraisals.

• To manage day to day performance standards, know how to get the best from the team 

• To assist the Executive Housekeeper with team’s development plans, identifying training needs and increasing team’s engagement.

• To maintain adequate supplies of all stock and conduct stock takes of operating supplies and equipment (e.g. linen, cleaning supplies, guest amenities etc.)

• To ensure proper storage of OSE and FFE

• To assist the Executive Housekeeper with all Housekeeping related orders while effectively manages costs and resources in area of accountability

• To assist in month end reports, P&L reports, forecasting and budgeting process.

• To assist the Executive Housekeeper in producing departmental rotas.

• To liaise with contractors as and when necessary.

• To ensure that any security issues are brought to the attention of Executive Housekeeper, Rooms Director and General Manager.  

• To ensure the team comply with all relevant internal rules, policy and standard operating procedures, including those relating to Health and Safety, Data Protection etc.

• To contribute fully as a member of the company’s management team, 

• To demonstrate effective interdepartmental cooperation by leading as example

Qualifications

• Ability to respond to basic guest queries and complaints
• 2 or more years’ experience in a management role within a housekeeping department in a luxury hotel
• Strong attention to detail
• Proven ability to manage a diverse team including some experience of performance management principles
• Confident communication skills internally and externally
• Strong organisation skills including the ability to be able to prioritise workload of self and others
• Ability to respond to basic guest queries and complaints
• High School Diploma or equivalent required. Bachelor's Degree preferred.
• Proven team leader with a high level of energy and motivation with a proven track record of living the company's values
• An intermediate to proficient understanding of computer systems such as: Opera Cloud, Unifocus Property Management System Property Management System, Adaco, Fourth Hospitaly, Outlook and Microsoft Word, Excel and Outlook.
• Good commercial awareness including the ability to plan and work within an agreed budget
• Ability to multitask, work in a fast-paced environment and have a high-level attention to detail
• Maintain positive and productive working relationships with other team members and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Must be able to stand or walk a minimum eight-hour shift
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary
• Must have excellent communication skills and be able to read, write, speak and understand English
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes

What's in it for you...

• The opportunity to launch a visionary hospitality brand in London and shape its culinary identity.
• Join a fast-growing international group focused on building a global hospitality brand.
• A creative, ambitious environment where innovation and excellence are encouraged.
• Be part of a passionate team building a strong portfolio of hospitality concepts.
• Strong development opportunities.
• At Delano London, innovation, excellence and guest-centricity are core. The culture is collaborative and inspiring, with values rooted in authenticity, sophistication and redefining luxury hospitality

Additional Information

Why Delano London?

Be part of the team bringing an iconic brand into its next chapter. At Delano London, personality counts, ideas are welcomed and everyone plays a part in creating something memorable. We work hard, make it fun and look out for one another, with opportunities to learn, grow and build meaningful relationships across Delano, Ennismore and Accor.

Alongside a supportive and creative team culture, you’ll have access to a range of colleague benefits, hotel stays and experiences across the wider group, and the opportunity to work within a global community of distinctive lifestyle and hospitality brands.