Revenue Cycle Support Specialist - CT Revenue
No salary listed
Mid
Remote in USA
Remote
Customer Experience & SupportCustomer Support
About the job
Requirements
- Two or more years of experience in medical billing, revenue cycle operations, healthcare customer service, or healthcare technology support is preferred.
- Working knowledge of CPT, ICD-10-CM, HCPCS, insurance terminology, EOB/ERA concepts, claim status workflows, and common denial or rejection scenarios.
- Strong written and verbal communication skills to explain technical or billing concepts in customer-friendly language.
- Strong research, troubleshooting, and documentation skills, with sound judgment about when to escalate an issue.
Responsibilities
- Respond to customer questions through approved support channels and provide clear, timely, and accurate guidance.
- Help customers navigate CT Revenue and understand claim statuses, payer responses, payment activity, denials, rejections, and common revenue cycle terminology.
- Apply practical chiropractic billing knowledge to explain common workflows while maintaining boundaries around coding, compliance, and payer-specific determinations.
- Research customer questions using product data, internal documentation, payer information, and established support resources.
- Document troubleshooting steps, findings, customer communications, and resolutions so cases can be understood and continued by other team members.
- Serve as a primary point of contact for CT Revenue customers with billing- and revenue-cycle-related questions.
- Guide customers through CT Revenue functionality and explain information displayed within claims, payments, denials, and related workflows.
- Translate billing terminology into clear, customer-friendly explanations and confirm the customer understands available next steps.
- Differentiate product-use questions from billing, payer, configuration, training, and technical issues, and route each appropriately.
- Maintain professional, empathetic communication while setting realistic expectations for ownership, follow-up, and resolution.
- Support questions involving Chiropractic Manipulative Treatment (CMT), including common codes 98940, 98941, and 98942, as well as related Evaluation and Management and therapy or rehabilitation services.
- Explain concepts such as active treatment versus maintenance care, medical necessity, documentation requirements, modifiers, authorizations, visit limits, coordination of benefits, and payer responses.
- Apply working knowledge of Medicare chiropractic billing concepts and commercial payer workflows when helping customers understand claim outcomes.
- Recognize personal injury and workers' compensation scenarios and escalate questions requiring specialized interpretation or customer-specific direction.
- Research customer-reported issues using available account information and established internal resources before escalating.
- Escalate complex coding, reimbursement, compliance, payer-policy, or product-defect questions with complete context and supporting documentation.
- Identify recurring questions and contribute to knowledge-base articles, troubleshooting guides, training content, and support playbooks.
- Share customer feedback and recurring friction points with Product, Revenue Cycle, Implementation, and other partner teams.
- Meet established expectations for responsiveness, resolution quality, documentation, and customer satisfaction.
- Use support data and coaching feedback to improve first-contact resolution and reduce avoidable escalations.
- Participate in ongoing training on CT Revenue, chiropractic billing, payer workflows, and support best practices.
- Coordinate human-in-the-loop review of AI-generated and human-generated rule candidates, evaluating supporting evidence, run quality, proposal precision, and false-positive risk before any change is advanced.
- Make or facilitate documented promote, reject, or defer decisions for candidates entering the governed Rules Registry lifecycle; AI may propose, but human review determines what proceeds.
- Drive closed-loop learning with Product, Engineering, and Data Science by labeling outcomes, monitoring precision and false positives, and using rejection and denial signals to improve future rule discovery without allowing model output to become autonomous enforcement.
- Coordinate with Product and R&D on rule-engine capability gaps, including schema and operator additions, rule-console usability, and tooling needed for safe review and maintenance.
- Communicate upcoming enforcement changes to internal operations and customers ahead of promotion, with relevant evidence and monitoring expectations attached.
Desired Qualifications
- Hands-on chiropractic billing experience, with familiarity with common CMT, E/M, therapy, modifier, denial, and payer concepts.
- Medical billing or coding certification such as CPB or CPC.
About the company
PracticeTek provides software and payment solutions for retail healthcare clinics, including dental, chiropractic, orthodontics, optometry, and dermatology. It combines multiple SaaS providers into one ecosystem that covers practice management, patient engagement, electronic health records, integrated payments, and analytics, often via acquisitions like Ora Dental, GrowthPlug, and partners such as Tops and EasyRx. The company grows by acquiring and integrating these tools to offer a single, cohesive workflow from patient intake to billing and data insights, with data and payments flowing across the platform. Its goal is to scale an end-to-end software and payments platform across the U.S. and Canada to support more than 40,000 providers.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
San Diego, California
Founded
2020
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Simplify's Take
What believers are saying
- July 15, 2026 Doctible AI Front Office targets front-desk automation and patient capture.
- May 18, 2026 ChiroTouch CT Pay deepens payment capture and lock-in inside chiropractic workflows.
- January 20, 2026 PracticeQ Engage attacks no-shows, a direct revenue leak for clinics.
What critics are saying
- PracticeTek's 2024 OrthoMinds breach exposed employee data, undermining trust in a healthcare vendor.
- Brand sprawl across Doctible, ChiroTouch, PracticeQ, and Ora creates integration drag and support costs.
- If one flagship brand underperforms, consolidation pressure from Lightyear, GSV, and Waud can force divestitures.
What makes PracticeTek unique
- PracticeTek bundles dental, chiropractic, optometry, and dermatology workflows into one operating system.
- Its 2026 launches show vertical depth: Doctible AI Front Office, CT Pay, PracticeQ Engage.
- Private-equity rollup structure keeps niche brands specialized while sharing payments, analytics, and support.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Wellness Program
- Flexible Work Hours
- Remote Work Options
- Hybrid Work Options
- Paid Sick Leave
- Paid Holidays
- 401(k) Retirement Plan
- 401(k) Company Match