GBS IMO Strategic Program Manager

Introduction


Overview

The GBS IMO Strategic Program Manager is responsible for leading and managing M&A integration programs within the organization for complex and transformational acquisitions. The role involves coordinating cross-functional teams, ensuring seamless integration of processes, systems, and cultures, and delivering programs on time and within budget.  The Senior Program Manager will work closely with stakeholders and leaders to align integration activities with business objectives and strategic goals.

How you'll make an impact

Key Responsibilities:

1. Program Leadership:

• Lead the M&A due diligence and integration processes from the signing of the offer (term sheet/LOI), ensuring a structured and strategic approach to discovery, planning and execution.
• Develop and implement a detailed integration roadmap that begins at the term sheet stage, aligning with organizational goals and strategic priorities.
• Develop comprehensive program plans, including scope, timelines, resources, and budgets.
• Monitor program progress and adjust as necessary to ensure successful completion.
• Ensure sustained engagement and alignment of cross-functional teams throughout the entire M&A lifecycle, from initial offer to full integration and beyond.
• Oversee post-integration management and leadership activities, ensuring that integration efforts achieve long-term business objectives and cultural alignment.
• Lead and manage multiple integration programs simultaneously, ensuring alignment with organizational goals.

1. Stakeholder Management:

• Collaborate with senior leadership, business and operations leads, external advisors and merger partners to define integration objectives and deliverables.
• Facilitate communication and collaboration among cross-functional teams to ensure alignment, drive decision-making, and resolve conflicts.
• Provide regular updates to program and IMO stakeholders on program status, risks, issues, and changes.

1. Risk Management:

• Identify potential risks and develop mitigation strategies to minimize impact on program outcomes.
• Conduct regular risk assessments and implement corrective actions as needed.
• Conduct risk and issue escalations as required.

1. Target Operating and Process Transformation:

• Analyze existing processes, systems, roles and organizational structures to support the development and implementation of the Target Operating Model (TOM) resulting from integration.
• Partner with business and functional leaders to identify, plan and coordinate required changes.

1. Change Management:

• Develop and execute change management plans to support successful integration and adoption of new processes and systems.
• Provide support for new merger partners to facilitate smooth transitions.

1. Performance Measurement:

• Establish key performance indicators (KPIs) to measure integration success and track progress.
• Conduct integration evaluations to identify lessons learned and areas for improvement.

About You

Required:

• Bachelor’s degree in business administration, Project Management, or a related field; master’s degree preferred.
• Extensive experience in project management, with a focus on M&A integration, particularly where multi-business line, multi-country and/or a disaggregated acquisition target exists.
• Background or experience managing projects in the employee benefits, financial and HR consulting fields.  
• Strong leadership and team management skills.
• Excellent oral and written communication and interpersonal skills.
• Proficiency in project management software and tools; Planview ProjectPlace experience preferred but not required.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

Essential:

• Bachelor’s degree in business administration, Project Management, or a related field; master’s degree preferred.
• Extensive experience in project management, with a focus on M&A integration, particularly where multi-business line, multi-country and/or a disaggregated acquisition target exists.
• Background or experience managing projects in the employee benefits, financial and HR consulting fields.  
• Strong leadership and team management skills.
• Excellent oral and written communication and interpersonal skills.
• Proficiency in project management software and tools; Planview ProjectPlace experience preferred but not required.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

Desirable:

• Industry knowledge
• PMP or similar project management certification is a plus.

Work Environment:

• This position may require occasional travel to various company locations.
• This role may involve working outside of regular business hours to meet deadlines.

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)