Product Operations Lead

OhioHealth taps Qventus to automate care operations across the enterprise. Following proven success with Qventus' Inpatient Capacity Solution, OhioHealth expands its partnership to transform the perioperative journey for patients SAN FRANCISCO-(BUSINESS WIRE)-Qventus, the leader in automated care operations software for health systems, today announced that OhioHealth has expanded its partnership to include the Perioperative Care Coordination and Surgical Growth Solutions, making them the latest health system to implement Qventus' AI solutions across the enterprise. This expansion builds on OhioHealth's success with Qventus' Inpatient Capacity Solution, which saved nearly 13,000 excess hospital days - equivalent to almost 35 excess patient years - generated $5.1M in cost savings, and automated nearly 2,900 hours of administrative work for frontline staff. AI has advanced to the point where it can meaningfully reduce below-license work for frontline staff, lower overall costs, and improve the patient experience in ways that weren't possible just a few years ago. Yet while 65% of health system leaders rank the pressure to operationalize AI at 7 or higher out of 10, only 4% have achieved scaled implementation with measurable outcomes. After years of sustained ROI with Qventus' Inpatient Capacity Solution, OhioHealth turned to Qventus to achieve ambitious goals for its perioperative program - scaling their PAT program to ensure more patients are optimized for surgery while driving strategic surgical growth, ultimately dialing down their overall cost curve. Their expanded partnership is now driving transformation across the category that more than 70% of health system leaders rank as "very critical" or "mission-critical" to their 2026 objectives: automated care operations across care settings. "OhioHealth is committed to adopting technologies that strengthen care delivery and support our caregivers," said Brian Jepson, Market President, OhioHealth. "Building on our experience using Qventus' AI-enabled operational platform, we're expanding this work into the perioperative setting to help reduce administrative burden, better prepare patients for surgery and increase access to surgical care through more efficient scheduling. These efforts support our mission to improve the health of those we serve." AI admins to supercharge PAT staff and improve the patient experience With the Perioperative Care Coordination Solution (PCC), Qventus' high-tech sidekicks can track down patient records, confirm patient availability for phone calls, intelligently mine and summarize charts, and risk-stratify patients to remove below-license administrative work for PAT nurses. Built by anesthesiologists and PAT nurses with extensive PAT clinic experience, Qventus' solution addresses the full complexity of pre-admission testing workflows unlike other voice-only point solutions. OhioHealth can now optimize more patients further in advance of their surgeries, reduce 72-hour surgery cancellations, and allow nurses to spend more time focused on patient care. AI teammates to drive strategic surgical growth After implementing EHR-native tools and other AI solutions without seeing the strategic growth results they were seeking, OhioHealth turned to Qventus. With Qventus' Surgical Growth Solution, OhioHealth gains access to a suite of AI assistants that orchestrate end-to-end workflows to increase robotics volume, improve primetime utilization, and accelerate service line growth. Fully embedded in OhioHealth's Epic EHR and clinic EMRs, Qventus' suite of AI teammates works 24/7 to ensure the right cases are in the right rooms at the right time - ultimately attracting more volume from independent surgeons. Machine learning algorithms are personalized to surgeon preferences and behavior patterns, intelligently matching open OR slots with the right surgeons, eliminating first-come, first-served inefficiencies and prioritizing high-value cases. Automating care operations across the enterprise OhioHealth joins a growing number of health systems expanding their relationship with Qventus beyond a single care setting. The expansion underscores a broader industry shift toward viewing automated care operations as a critical part of a health system's tech stack. By deploying Qventus across care settings, health systems are realizing the full potential of an integrated AI platform that delivers sustained ROI and adapts to their evolving needs, a trend that has been validated in recent research. Unlike new point solutions that require resource-intensive implementations, Qventus clients benefit from a unified platform with fully embedded EHR integrations and proven AI assistants who work together to automate complex workflows for overburdened staff. "We build our solutions with clinicians who deeply understand pain points in care delivery, removing administrative burden so care teams can focus on what matters most: patient care. When health systems experience the tangible impact of automated care operations in one area, they see the potential to transform operations system-wide," said Mudit Garg, CEO and co-founder, Qventus. "OhioHealth exemplifies the kind of forward-thinking leadership that understands AI isn't just about solving isolated challenges. They saw firsthand how Qventus' AI platform alleviates the burden from frontline staff and unlocks same-store margin improvements across the organization. We're honored that they've chosen to deepen our partnership and look forward to helping them improve patient outcomes, decrease surgery cancellations, and unlock strategic surgical growth that strengthens their ability to serve their community." About Qventus Qventus uses AI to intelligently automate operations across care settings to help health systems secure the margins needed to achieve their mission of delivering exceptional care to patients in their communities. Leveraged by more than 150 hospital facilities, Qventus' enterprise platform and AI solution suite reduce the administrative burden, identify potential issues upstream, surface suggested interventions, and actually take action to solve problems for busy healthcare staff - a collective system of action that sits on top of a hospital's enterprise systems of record. Qventus unlocks best-in-industry ROI by driving strategic surgical growth, creating capacity, and reducing costs, all while delivering powerful insights to help solve long-standing operational challenges once and for all. 100% of clients say they consider Qventus part of their long-term strategy. Learn more at www.qventus.com. About OhioHealth OhioHealth is a nationally recognized, not-for-profit, charitable healthcare organization based in Columbus, Ohio. Driven by its Mission to improve the health of those HealthTech HotSpot LLC serve, OhioHealth serves its communities through 16 hospitals, over 200 ambulatory sites including physician offices, urgent care centers and outpatient procedure facilities. OhioHealth has over 35,000 associates, physicians and volunteers who are committed to providing patient-centered, compassionate care. As one of the largest employers in Central Ohio, OhioHealth provides nearly $800 million in annual community benefits. For more information, visit OhioHealth.com.

Meet Aubrey, Novant Health's AI assistant for surgical care. A patient gets a text message. Not from a stranger, not a chatbot pretending to be human, but Aubrey, clearly labeled as Novant Health's AI assistant. Stop eating by midnight, your procedure is at 7am, here's where to park. That small interaction is the visible part of a much bigger shift happening inside health systems right now. Novant Health launched Aubrey this month, an AI-enabled virtual assistant built with Qventus to support patients through perioperative care. Why surgery first. Surgery is one of the highest-stress, highest-stakes moments in a patient's care journey, and one of the most operationally fragile. A missed pre-op instruction or unconfirmed fasting window can lead to a canceled procedure and a frustrated patient who waited weeks for their slot. Sanjay Gupta, Novant Health's Executive Vice President and Chief Transformation Officer, framed the decision around timing: starting with surgical care lets the system focus on a moment when clarity matters most, when patients already have enough on their mind. What patients actually experience. Once a procedure is scheduled, Aubrey reaches out by text. Patients can chat back with questions. Aubrey can: * Send reminders about preoperative fasting and medication instructions * Explain what to expect before and after the procedure * Help coordinate scheduling with the pre-op team * Share parking information and day-of-surgery tips * Flag early concerns so care teams can follow up None of this replaces a patient's care team. Aubrey runs human-in-the-loop, in a HIPAA-compliant environment, and is not built for emergencies. What's powering Aubrey. What makes Aubrey possible is a set of AI agents built into Qventus's Perioperative Care Coordination Solution, each handling a piece of work that used to fall entirely on PAT staff: * Confirm and schedule. Agents confirm patient availability and coordinate pre-op appointments, so nurses aren't stuck chasing down timing over the phone. * Pull and summarize records. Agents track down medical records and chart history, then summarize them so a nurse can review a patient's history in minutes, not by paging through a chart. * Flag risk in real time. Using EHR data, chart review, and patient conversations, agents flag risk factors early, the kind that might otherwise surface for the first time the morning of surgery. * Process paperwork at scale. Faxed, scanned, and emailed documents get reviewed and assessed automatically instead of sitting in a queue. * Follow through. When something needs action, an agent takes it, rather than leaving a follow-up item to fall through the cracks. The pattern is the same throughout: agents that don't just surface information, but act on it. Why it matters, and what comes next. More than half of provider time goes to below-license administrative work. Most of that load is invisible to patients, but it's exactly where cancellations get created: a delayed records request, a missed risk flag, an unconfirmed fasting instruction. Each is small alone. Together, they add up to a meaningful share of avoidable same day surgery cancellations. Health systems ready to reduce surgical cancellations, lighten the load on PAT staff, and give patients a better experience before they ever walk through the door are already looking at what Novant Health built. The infrastructure that makes Aubrey possible is available today.

Qventus, an AI-powered care operations automation provider, has launched the Care Gap and Coding Automation Suite to identify missed diagnoses and complete documentation in real time. The first solution, Malnutrition Care Automation, is now live. The suite addresses underrecognised complex conditions that create quality gaps and reimbursement losses. Health systems currently forfeit up to $15 million annually in reimbursement whilst patients face longer stays and higher readmission rates when conditions go undocumented. Unlike traditional screening tools, Qventus' AI assistants work within existing EHR workflows to surface diagnoses early and orchestrate interventions. At one academic medical centre, the malnutrition solution generated over $350,000 in additional reimbursements after three months. The platform is used by more than 150 hospital facilities.