Data Capture & Mail Workflow Coordinator

Why RTI

RTI International is an independent, scientific research institute dedicated to improving the human condition. Our vision is to address the world's most critical problems with technical and science-based solutions in pursuit of a better future. Clients rely on us to answer questions that demand an objective and multidisciplinary approach—one that integrates expertise across social, statistical, data, and laboratory sciences, engineering, and other technical disciplines to solve the world’s most challenging problems.

We believe in the promise of science and technical solutions, and we push ourselves every day to deliver on that promise for the good of people, communities, and businesses in the US and around the world. If you are looking for the opportunity to make a real difference, RTI is the place for you.

About the Hiring Group

The Department of Data Collection & Systems is seeking a Data Capture & Mail Workflow Coordinator to support data capture and fulfillment operations at RTI’s Research Operations Center (ROC) located at RTI’s headquarters in Research Triangle Park, NC. This salaried, exempt position plays a key role in coordinating operational workflows that support research data collection activities. The ideal candidate will be highly organized, detail-oriented, and able to communicate effectively across teams and organizational levels. As part of the ROC Operations team, the coordinator will manage project workflows, track production capacity and schedules, and support internal client communications within FDC. Responsibilities also include coordinating contract staff, supporting data capture and fulfillment projects, overseeing quality control processes, assisting with system testing and form development, and managing study incentive operations.

What You'll Do

Workflow Coordination & Operations

• Coordinate daily activities with data‑collection and production staff to ensure adherence to written procedures, operational plans, contract requirements, quality standards, and performance goals.
• Receive and triage requests from internal clients; respond appropriately under the guidance of departmental management.
• Support communication with project teams across RTI, including on‑site and off‑site offices.
• Oversee workflow for coding, keying, scanning, and other data‑capture processes to ensure timely and accurate preparation for computer processing.
• Coordinate respondent and staff mailings across divisions, ensuring schedules, inventory, and quality requirements are met.
• Assist with incentive room operations, including inventory, fulfillment, and documentation.
  

Production, Quality Control & Documentation

• Assist with production planning, quality monitoring, and records management for data‑collection projects.
• Conduct quality‑control checks to verify compliance with project‑specific quality management plans.
• Investigate discrepancies, identify root causes, and make routine corrections or escalate issues as needed.
• Perform editing and proofreading of technical and non‑technical materials to ensure accuracy and consistency.
• Support testing of data‑entry instruments, workflow tools, and reporting mechanisms; recommend improvements to enhance accuracy, throughput, and operational efficiency.
• Perform mail‑merge printing, assembly, and quality‑control tasks for research mailings in a high‑volume environment.
  

Staff Support, Training & Development

• Assist with onboarding, training, and cross‑training of Data Capture and Fulfillment staff to ensure clear understanding of roles, responsibilities, and standard operating procedures.
• Support day‑to‑day staff management activities, including mentoring, coaching, and providing constructive feedback.
• Contribute to staff development initiatives aimed at improving technical and professional skills within the unit.
• Help foster a positive, collaborative work environment that promotes high morale, teamwork, and continuous improvement.

Continuous Improvement & Resource Management

• Identify opportunities to streamline workflows, enhance service offerings, and improve operational efficiency.
• Assist with equipment and supply inventory management, including monitoring usage, forecasting needs, and coordinating replenishment.
• Perform departmental tasks as needed to ensure deadlines, quality standards, and production goals are consistently met.

What You'll Need

Required

• High school diploma and 5 years of relevant experience; Associate degree and 2 years; or Bachelor’s degree and 1 year. Relevant experience must be in a survey production, data capture, or office supervisory environment and include at least 12 months in a Data Capture environment.
• Demonstrated knowledge and skills relevant to Fulfillment or Data Capture operations.
• Basic technical skills related to survey operations, including word processing and spreadsheet applications.
• Supervisory or team‑lead experience in a production or office environment.
• Strong communication and interpersonal skills for guiding staff and collaborating across project teams.
• Working knowledge of survey research processes, particularly mail/hard‑copy data‑collection practices.
• To qualify, applicants must be legally authorized to work in the United States and should not require, now or in the future, sponsorship for employment visa status (e.g., H-1B visa status, etc.). 

Desired Qualifications

• Data Capture management or team lead
• Experience with OCR Data Capture and traditional key capture (TeleForm, Entry Point Plus)
• Proficiency with SmartSheet.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Growth‑oriented team player with strong time‑management, organizational, communication, and leadership skills.
• Strong analytical and problem‑solving abilities.

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EEO & Pay Equity Statements

For San Francisco, CA USA Job Postings Only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Further information is available here.

RTI accepts applications to our job openings from candidates with criminal histories or conviction records in accordance with all applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

For Applicants in Massachusetts Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The anticipated pay range for this role is listed below. Our pay ranges represent national averages and may vary by location as a geographic differential may be applied to some locations within the United States. RTI considers multiple factors when making an offer including, for example: established salary range, internal budget, business needs, and education and years of work experience possessed by the applicant. Further, salary is merely one element to our offer.

At RTI, we demonstrate our commitment to rewarding individual and team achievement through a total rewards package. This package includes (among other things) a competitive base salary, a generous paid time off policy, merit based annual increases, bonus opportunities and a robust recognition program. Other benefits include a competitive range of insurance plans (including health, dental, life, and short-term and long-term disability), access to a retirement savings program such as a 401(k) plan, paid parental leave for all parents, financial assistance with adoption expenses or infertility treatments, financial reimbursement for education and developmental opportunities, an employee assistance program, and numerous other offerings to support a healthy work-life balance.

Equal Pay Act Minimum/Range

$66,000 - $81,000