Senior Account Manager

This is a 14-month fixed-term contract role, based in either Berlin office 3 days per week, or remotely from Hamburg or Munich.
 

The Senior Account Manager will be responsible for leading the pre-to-post sale campaign execution workflow as a strategic partner to Netflix Sales Partner(s) in Germany. Our Senior Account Managers will partner with clients and sales on RFP responses, media plan generation, campaign execution and monitoring delivery performance to ensure flawless execution and excellent client service.  

Sr. Account Managers will also be responsible for being the first point of escalation for the other Account Managers on their teams. They will have subject-matter expertise on the business that they support and will partner with Account Management Leadership on Sales Enablement Development for internal and offshore teams and assist in Onboarding new hires. 

Key Responsibilities:

• Manage our top and strategic accounts in partnership with Sales team and driving revenue growth

• Lead and maintain training materials for the AM organization, build templates and be responsible for training new AMs who join their team in partnership with Sales Enablement 

• 1st point of escalation for Account Managers on their team vs. immediate escalation to management 

• Assist managers and partner with Sales Enablement in developing and continually enhancing new products, improving processes, running projects or workflows to ensure effectiveness.  

• Relied upon as an SME for their Country, Market, or Agency Hold Co.   

• Partner with aligned Sales Manager and/or Sr. Sales Partners to understand client goals and objectives in order to deliver excellent customer service

• Host weekly Pipeline & Pacing meetings with Sales Partners to align on upcoming launches and active campaign performance 

• Lead strategic media planning for key accounts and contribute to RFP responses around campaign packaging, pricing, targeting, etc.

• Host campaign kick-off meetings and partner with client on gathering campaign launch assets 

• Partner with cross-functional teams on the production of custom creative assets  

• Collaborate with Account Managers in other regions to share learnings and best practices

• Work closely with Campaign Management and Ad Operations for flawless order implementation and technical troubleshooting

• Responsible for overseeing the delivery performance of Ad Campaigns and partnering with clients on necessary campaign optimization tactics 

• Provide clients with necessary campaign performance including post-campaign wrap reports 

• Ability to navigate campaign escalations and contribute to long-term solutions to prevent similar issues in the future

• Maintain an in-depth understanding of our ad products, sponsorship offerings, targeting capabilities and ad policies. 

• Build SME capabilities in specific areas and add depth where managers require full details on a topic

• Contribute to monthly billing & invoicing  process with clients and finance 

• Establish strong working relationships with client and agency partners, leaning into the sales strategy of the market or the book of business

We’re Looking for:

• 5 or more years of experience in Account Management and/or Sales Planning functions in the digital media industry, with a focus on video advertising

• Effective verbal and written communication skills in English and German 

• Experience working in Sales Operation systems (CRM, OMS, Ad Servers) 

• Knowledge of digital media sales and marketplaces including Direct IO, Programmatic Guaranteed and PMP advertising

• Strong analytical and strategic thinking abilities with the ability to make data digestible for cross-functional stakeholders

• Proven project management skills with ability to multitask and manage requests from various stakeholders.

• Familiarity with Advertising Research and Verification vendors like Nielsen, ComScore, Moat, Integral Ad Science, DoubleVerify, Kantar, etc.