ASM International

Semiconductor deposition equipment and ALD tech

Service Director

Business & StrategyConfirmed live in the last 24 hours

Full-timeKawasaki, Kanagawa, JapanNo salary listedIn-person

About the Job

Requirements

A bachelor's or master's degree in an engineering field is required.
At least 15 years of experience supporting complex capital equipment and process technology in the semiconductor industry.
At least 10 years in a leadership or people-management role.
Extensive knowledge and experience with customer satisfaction, service and spares business, and/or account management, preferably within the semiconductor industry.
Knowledge of thin-film, metal, or diffusion deposition systems.
Ability to communicate with customer research and development and manufacturing teams, with understanding of the technology and products.
Fluency in Japanese and English.
Ability to influence senior leaders and executives through clear, concise communication supported by relevant data.

Responsibilities

Maintain positive customer relationships while providing services and support to ASM Japan customers.
Lead service operations managers and field service engineers to deliver customer service and positive outcomes for customer accounts.
Create and sustain a work environment that prioritizes safety and quality.
Create and sustain a work environment that values mutual trust, respect, and open communication.
Develop service leaders and engineers, and proactively manage team performance through coaching and corrective actions as necessary.
Actively manage leadership and technical individual-contributor pipeline plans.
Own quarterly service and spares revenue forecasts and forecast-accuracy key performance indicators.
Own service and spares profit-and-loss performance to meet the annual operational plan.
Own service operational key performance indicators to meet the annual operational plan.
Own workforce sizing to meet customer investment cycles and establish workforce needs as part of annual operating-plan setting.
Contribute to developing and executing strategic business initiatives to grow revenue, margin, and market share in service and spares.

Desired Qualifications

An MBA is a plus.
Interest in new technology in semiconductor device manufacturing.
Excellent interpersonal and influencing skills in a fast-paced, ethical, results-oriented environment.

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Service Director, Japan

Position Summary

The Service Director will be responsible for maintaining positive customer relationships while providing highly valued services and support to ASM Japan customers. The Service Director will lead a team of service operations managers and field service engineers to provide world class customer service to ensure positive outcomes for ASM end users and technology buyers among Japan customer accounts. This position is relied upon by senior leaders and executive management stakeholders for delivering on both customer satisfaction initiatives and key business results.

Roles and Responsibilities

Create /sustain a work environment and culture where safety and quality is top value
Create/sustain a work environment and culture where mutual trust, respect, and open communication is highly valued
Responsible for development of service leaders, service engineers and team performance is proactively managed through real time coaching and corrective actions as necessary
Ensure all leadership and technical individual contributor pipeline plans are actively managed
Full accountability for service and spares quarterly revenue forecast and forecast accuracy KPI
Full accountability for service and spares P&L performance to meet annual operational plan
Full accountability for meeting service operational KPI’s to meet annual operational plan
Full accountability for workforce sizing to meet customer investment cycle and establishing workforce needs as part of annual operating plan setting.
Responsible for contributing to the development and execution of strategic business initiatives to achieve revenue, margin, and market share growth within the service and spares business areas.
Must be able to influence other senior leaders and executives through clear, concise, and cognitive communication with all relevant data

Education：

Bachelor’s or Master’s Degree in an engineering field required; with an MBA being a plus.

Required Experience & Expertise

At least +15 years of experience in semiconductor industry supporting complex capital equipment and process technology support.
+10 years in a leader/ people management role
Extensive knowledge and experience with customer satisfaction, service & spares business, and or account management, preferably within the semiconductor industry.
Knowledge of Thin film / Metal / Diffusion deposition systems
Good communication skill with customer R&D, Manufacturing with understanding of technology and the Products.
Keep interest in new technology in semiconductor device manufacturing.
Fluent in both Japanese and English
Excellent interpersonal and influencing skills in a fast, ethical, and result-oriented environment.

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

About the Company

ASM International

Semiconductor deposition equipment and ALD tech

ASM International designs and supplies equipment and technologies for semiconductor fabrication, focusing on thin-film deposition processes such as chemical vapor deposition (CVD) and atomic layer deposition (ALD). Its products are used in making microchips by depositing ultra-thin material layers with precise control at the atomic level, enabling smaller and more powerful devices. The company built a global footprint through operations in the Netherlands, the US, Hong Kong, and Japan, and separated ASML Lithography (a joint venture with Philips) to focus on deposition while ASML develops photolithography systems. In recent years, ASM has sharpened its strategy around ALD, a process that creates uniformly thin layers one atomic layer at a time, allowing continued scaling of semiconductor devices. The goal is to be a core supplier of deposition technology and tools that enable chip manufacturers to produce smaller, faster, and more energy-efficient semiconductors.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Almere, Netherlands
Founded: 1968

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