Full-Time

Retail Customer Service Specialist

Confirmed live in the last 24 hours

Dick's Sporting Goods

Dick's Sporting Goods

10,001+ employees

Retailer of sporting goods and apparel

Consumer Goods

Compensation Overview

$17 - $24Hourly

Entry, Junior

Santa Rosa, CA, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Inventory Management
Customer Service
Requirements
  • Prior retail sales, cashier, or customer-focused experience preferred
Responsibilities
  • Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.
  • Serve as primary customer service provider at the front end and liaison between customers and management.
  • Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
  • Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.
  • Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
  • Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
  • Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
  • Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
  • Take an all-hands-on-deck approach to support the team across the store.
  • Perform other tasks as assigned by management.
Desired Qualifications
  • Ensures Accountability
  • Customer-Focus
  • Collaborative
  • Instills Trust
  • Decision-Quality/Decision-Making Abilities
  • Action-Oriented
Dick's Sporting Goods

Dick's Sporting Goods

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DICK'S Sporting Goods is a major retailer in the sporting goods sector, providing a variety of products such as sports equipment, clothing, and shoes. The company caters to a wide audience, including amateur athletes, fitness fans, professional teams, and outdoor enthusiasts, primarily in the United States. DICK'S operates both physical stores and a comprehensive online platform, generating revenue through the sale of its products. It offers financing options, like 0% APR for large purchases, making it easier for customers to buy what they need. The ScoreCard loyalty program rewards customers for their purchases, promoting repeat business. DICK'S also prioritizes customer satisfaction with a Best Price Guarantee, ensuring competitive pricing. The company is dedicated to social responsibility, believing in the positive impact of sports on lives, and actively engages in community support and ethical practices.

Company Stage

IPO

Total Funding

N/A

Headquarters

Coraopolis, Pennsylvania

Founded

1948

Simplify Jobs

Simplify's Take

What believers are saying

  • AI pricing models enhance inventory management and operational efficiency for Dick's Sporting Goods.
  • Experiential retail concepts boost customer engagement and redefine sports retail experiences.
  • Strong omnichannel strategy supports growth despite macroeconomic challenges and headwinds.

What critics are saying

  • Store closures in California may reduce market presence and customer base in key areas.
  • Consumer focus on promotions could pressure profit margins during competitive holiday seasons.
  • AI pricing models risk customer dissatisfaction if perceived as unfair or inconsistent.

What makes Dick's Sporting Goods unique

  • Dick's Sporting Goods uses AI-powered pricing to optimize markdowns and inventory management.
  • The company invests in experiential retail concepts like House of Sport and Field House.
  • Exclusive brands and differentiated products make Dick's a go-to sports destination in the U.S.

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Benefits

Flexible Work Hours

Remote Work Options