Professional Services Consultant - Patient Access/Front Desk

NextGen Healthcare has launched N.I.A. for Insights, an analytics agent built into its NextGen Insights platform. Early adopters can use it now, and all NextGen Insights clients will get it in early November with no upgrade required. Practice administrators can ask about appointments, no-shows, reschedules, and cancellations in plain English. The agent returns answers, visualisations, and scheduling suggestions, interprets results, and recommends next steps. Every answer draws only on the practice's own data and stays within NextGen's secure cloud. The company will show the tool at its User Group Meeting in San Diego, California, November 8-11. "Practices have heard plenty of AI promises. What they need is answers they can trust, from their own data," said chief executive officer Srinivas (Sri) Velamoor.

Assort Health expands direct EHR workflow automation for practices using NextGen(R) Enterprise EHR. Sep 17, 2026, 08:00 ET Assort's AI agents can complete supported scheduling and patient-access actions through direct API connections. SAN FRANCISCO, Sept. 17, 2026 /PRNewswire/ - Assort Health today announced expanded capabilities for its integration used by practices running NextGen(R) Enterprise EHR. Assort's AI agents can complete supported patient-access actions directly in the EHR, including reading available appointment slots and creating, canceling, or rescheduling appointments, based on each organization's configuration. Assort uses the Platinum API Tier available through NextGen Healthcare's API Vendor Program. The tier supports read and write transactions across designated data categories, including appointment-slot and appointment-workflow transactions. For specialty practices, that means an AI agent can carry a patient request from conversation through execution inside NextGen Enterprise. The agent can identify the right provider and appointment type, apply practice-specific scheduling rules, complete the appointment action, and write structured information back using the organization's existing conventions. For example, when a patient explains why they need to cancel or reschedule, the agent can map that explanation to the practice's existing cancellation-reason taxonomy. This preserves the information staff use for downstream workflows and reporting. Beyond scheduling, the integration supports workflows involving referrals, patient cases, clinical notes, chart alerts, diagnoses, procedures, and payment workflows. That means, rather than collecting information and handing the work back to staff, Assort can complete the appropriate action within the system of record. "Assort deploys AI agents broadly across specialty practices on NextGen Enterprise, and we have now handled more than 650,000 patient interactions across those organizations," said Jon Wang, Founder and Co-CEO of Assort Health. "That scale taught us that answering the phone is only the beginning. Platinum API access lets us go much further: the agent can carry the work through, from understanding what a patient needs to completing the right action inside the EHR." First State Orthopaedics was among the first Assort customers to launch a direct integration with NextGen Enterprise. The initial deployment focused on the practice's core inbound scheduling workflows and moved from integration to live use quickly. Since launch, First State has seen strong overall performance from the agent, demonstrating how direct EHR connectivity can support patient access within the workflows a practice already uses. "We were one of the first practices to implement Assort's direct integration with NextGen, and the integration came together quickly and efficiently," said Kevin Lee, Chief Operating Officer, First State Orthopaedics. "Since launch, the inbound agent has delivered strong performance while working within the scheduling workflows our team already uses. That combination of fast implementation and reliable day-to-day performance has made Assort a valuable partner for First State." "NextGen Enterprise is where our customers manage the operational details that keep a patient's care moving," said Jeffery Liu, Founder and Co-CEO of Assort Health. "Giving our agents direct access to those workflows means they can keep the patient record current, complete the next step, and preserve context across interactions. That creates more continuity for patients and fewer handoffs for staff." About Assort Health Assort Health is the most widely used AI agents platform for the patient journey, from scheduling and intake to referrals, forms, document processing, medication refills, and payments. It is built on more than 250 million specialty patient interactions and a model that updates in real time to handle the complexity of healthcare that general-purpose AI can't. That foundation now powers patient access across multi-site practices, multi-specialty groups, and health systems. Customers see results like a 5% lift in appointment volume, a 115% increase in labor capacity, up to $4.3 million per 100 providers in new revenue capture, 97% resolution rates, and 79% of referrals scheduled without staff intervention. The platform integrates natively with leading EHR and practice management systems, including Epic and athenahealth, enabling deployment without disrupting existing clinical workflows. Provider groups and health systems turn to Assort when the complexity outgrows their existing tools. To learn more, visit assorthealth.com. SOURCE Assort Health

NextGen Healthcare chosen by Multi-Cultural Health Evaluation Delivery System (MHEDS) to optimize workflows and yield data-driven insights. Pennsylvania FQHC Invests in Connected Technology to Support Multilingual Patient Population Erie, PA - September 14, 2026 - NextGen Healthcare, a leading provider of innovative, cloud-based healthcare technology solutions, has been selected by Multi-Cultural Health Evaluation Delivery System (MHEDS) to optimize workflows; improve visibility across clinical, financial, and population health data; and enhance the patient, provider, and staff experience. NextGen(R) Enterprise EHR (electronic health record) and NextGen(R) Enterprise PM (practice management) will equip the federally qualified health center (FQHC) with a scalable, interoperable platform connecting its sites of care in Erie, Pennsylvania. MHEDS serves a highly diverse population - nearly 86% of its patients have a native language other than English. Culturally responsive healthcare services include primary care, women's health services, chiropractic care, mental health screenings, diabetes support, and patient education. As an expansion of its work to reduce barriers to care, MHEDS recently launched LifePathPA.org. The digital platform connects individuals and families to important community resources through a centralized online experience. "NextGen Healthcare is proud to partner with MHEDS as they continue doing transformative work in Northwest Pennsylvania," said Srinivas (Sri) Velamoor, president and chief executive officer, NextGen Healthcare. "We want to empower providers, administrators, and staff with technology that will boost efficiency, drive actionable insights, and yield better outcomes for patients." "Technology should make healthcare easier to navigate, not create another barrier," said Alivia Haibach, chief executive officer, Multi-Cultural Health Evaluation Delivery System. "Our investment in NextGen is about giving our providers and staff better tools while creating a more connected experience for our patients. NextGen Healthcare's proven expertise and modern, connected platform support that work and strengthen our ability to meet people where they are, across language, culture and circumstance." Providers using NextGen Clinical AI typically save up to 2.5 hours of documentation time per day, enhancing workflow efficiency. MHEDS' providers will also be able to conveniently access the EHR from their mobile devices with NextGen(R) Mobile. Solutions from NextGen Healthcare will additionally support eligibility verification and better automation for charge capture and revenue cycle management. NextGen(R) Financial Analytics and NextGen(R) Operational Analytics will offer predictive analytics and actionable insights, while NextGen(R) Population Health will provide a clearer view into the patient population with aggregated, multi-source data. NextGen UDS Reporting will improve the ease and integrity of Uniform Data System (UDS) and population health reporting. NextGen Virtual Visits(TM) will expand access to care by enabling virtual appointments, and new patient engagement capabilities will allow patients to schedule appointments and complete pre-visit intake forms from their personal devices. Solutions from NextGen Healthcare are helping providers at client organizations see 5-10 more patients per day, reducing no-shows by 40%, reducing denials by 10 to 15%, and enabling 45% faster claim resolution. To learn more about how NextGen Healthcare is supporting community health nationwide, visit nextgen.com. About MHEDS Multi-Cultural Health Evaluation Delivery System's (MHEDS) mission is to enable all who wish to achieve complete mental, physical, and social well-being by providing equitable, culturally sensitive, patient-centered health care, regardless of their ability to pay. MHEDS is Northwest PA's one-stop healthcare service provider serving Erie's multicultural community with holistic healthcare at three locations in Erie. As a Federally Qualified Health Center System, MHEDS meets rigorous compliance standards, ensuring its patients receive high-quality, equitable care. Nearly 86% of MHEDS patients speak a native language other than English, including Nepali, Arabic, Swahili, Ukrainian, Russian, or Spanish. MHEDS is a 2021 recipient of the Pennsylvania Office of Refugee Resettlement's Excellence in Service Award. About NextGen Healthcare, Inc. NextGen Healthcare is the technology partner for diverse ambulatory practices with evolving business needs. NextGen Healthcare, Inc. combine performance at scale with the operational flexibility practices need to adapt, grow and thrive. Its intelligent, integrated solutions help practices navigate complexity with confidence - improving operations, driving sustainable financial progress, and supporting clinicians, staff and patients across the care continuum. With NextGen, practices are prepared for whatever comes next. Learn more at nextgen.com, and follow NextGen Healthcare, Inc. on Facebook, LinkedIn, YouTube, and Instagram. Anjali Bright (731) 234-6422