Benefits Admin Specialist

Who We Are

Exelon is helping build a more affordable, reliable energy future for the communities we serve. We're looking for people who are ready to make a difference and work together to deliver the energy our customers count on every day.

As a Fortune 200 company and one of the nation's largest utility companies, we have more than 20,000 colleagues who serve nearly 11 million customers through six fully regulated utilities - Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

Exelon is built by people who put safety first, work together to solve problems and show up every day for our customers and communities. We believe strong teams are built on trust, respect and a shared commitment to high-performance culture. And our commitment to employees includes creating an environment where people can grow, develop new skills and build thriving careers.

We know this work isn't easy. That's why we offer competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. No matter your role, you will be part of a team that is committed to making a difference, improving how we work and delivering for the people who depend on us.

Are you on for the challenge?
Primary Purpose

Provide subject matter expertise in the Exelon Health & Welfare Plans and the administration of these Plans, including COBRA, Retiree Health care, disability, FSA/HSA, severance, tuition assistance, adoption and additional plans and programs. Responsibilities include vendor management to assure that the Exelon Plans are administered accurately and in compliance with all applicable Plan and compliance requirements; and providing direction to vendors on processes/participant issues; assuring HW deduction payroll processing accuracy; serving as a contact for HR questions and assistance on escalated participant issues; research for benefits appeals; severance benefits administration, and speaking with new executives on the H&W benefits enrollment process.

Primary Duties

• Develops and maintains subject matter expertise in the Exelon H&W Plans and programs including the knowledge of HR Data to understand and determine participant benefits eligibility (in the event of transfers, bargaining unit participation, plan requirements, etc.) assuring accurate and in-compliance administration of Exelon Plans. (35%)
• Manage and direct Third-party Administrators to assure high-quality on-time deliverables, by the external Vendors, assuring TPA compliance with contractual performance standards, Plan requirements, and applicable legislation. Manage projects (such executive LTD enrollment, group severance, etc.) (25%)
• Oversee benefits-related processing of deductions, arrears, refunds, and payroll reconciliations, making and validating corrections as necessary. (10%)
• Provide governance to sub-contractor team members performing benefits operations activities (related to disability certifications/forfeitures, LTD termination communication, severance communications, adoption reimbursement, etc.) (10%)
• Assists business units, TPAs, and the Employee Service Center in resolving escalated participant issues regarding matters of plan design and administration. Provide benefits legal with research on participant appeals. (20%)

Job Scope

• Develop/update complete and clear documentation. 
• Analysis of data and issues in order to perform basic reconciliations or identify issues 
• Work in a team environment 
• Interface with and provide management of 2 to 6 external vendors with respect to assuring accurate, on-time deliverables including data interfaces 
• Make independent decisions, within the scope of the job, collecting the appropriate information and using good judgement 
• Work with Third-party Administrators and participants as needed to resolve escalated cases and implement changes

Minimum Qualifications

• 4-year degree (or equivalent experience) and a minimum of 2 years Health & Welfare employee benefits experience. 
• Project management skills 
• Experience with/comparable skills for vendor management 
• Excellent customer service skills with strong communication skills 
• Ability to navigate and deliver results oriented work, able to meet established deadlines in fast-paced environment 
• Strong oral and written communication skills to provide information to ensure it is delivered, received, understood and results in action. 
• Ability to make decisions based on analysis of relevant information identifying problems, root cause analysis, corrective actions 
• Strong commitment to teamwork with the ability to work with others to achieve common goals that result in more than what could be done individually 
• Experience applying sound management principles to maintain workflows, create change and shift paradigms.  
• Ability to manage and schedule own work to complete on time with high quality 
• Intermediate excel skills with strong attention to details and ability to perform basic mathematical calculations accurately.

Preferred Qualifications

• Certified Employee Benefits Specialist Health & Welfare/401(k) benefits coursework completed 
• Experience in Corporate Benefits or Third-party Administrator work in benefits administration

Benefits

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $61,600.00/Yr. – $84,700.00/Yr.
• Annual Bonus for eligible positions: 10%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.