Guest Services & Transportation Coordinator

Sandblu Resort is currently in search of:

Guest Services & Transportation Coordinator

Crafting the Future of Luxury Hospitality in Santorini, we are the team behind one of Greece's most exciting and rapidly growing luxury hospitality group. Our expanding collection includes the award-winning Sandblu Resort, the first LXR Hotels & Resorts property by Hilton in Greece, Blu Syllogi, a carefully curated handpicked fashion collection, the iconic Blu Restaurant overlooking Santorini's breathtaking Caldera, Inspire Luxury Villas, and the upcoming luxury developments Heliotopos Luxury Caldera Suites & Restaurant, and a new beachfront destination.

At Sandblu, we are redefining ultra-luxury hospitality through excellence, innovation, and genuine Greek hospitality. As one of the few LXR Hotels & Resorts in Europe, we are proud to introduce a new benchmark of luxury to Greece while creating exceptional destinations where unforgettable guest experiences begin with outstanding people.

Discover more: Sandblu Restaurant Gallery, Nectar Restaurant Gallery and Blu Restaurant Gallery or find us on social media at Sandblu, Nectar Restaurant and Blu Restaurant.

Responsibilities

• Receive comprehensive handover from previous shifts and follow up on all pending issues.
• Review and monitor daily arrivals, departures, and in-house guests.
• Test the phone system and internal lines; check for pending wake-up calls.
• Liaise with ambassadors to obtain guest information and identify any special requirements.
• Handle all calls professionally, coordinate transfers, follow up on pending requests, and notify Security of suspicious calls.
• Coordinate with internal departments (Housekeeping, Bell Service, F&B, Maintenance, Ambassadors) to ensure guest requests are completed promptly.
• Maintain accurate logs of calls, unusual incidents, guest requests, wake-up calls, and transportation arrangements in Opera and Alice.
• Prepare all required documents for transfers in compliance with Greek legislation.
• Verify and prepare next-day arrival and departure documentation.
• Deliver a clear and structured handover to the following shift, including all pending tasks and early-morning arrangements.
• Keep emergency contact information updated and safeguard guest privacy from unauthorized disclosure.
• Complete end-of-shift procedures and clock out. 

Requirements

• Previous experience in a hotel front office, guest services or transportation coordination. 
• High school diploma or equivalent; hospitality or front office training is a plus.
• Excellent verbal communication skills in English; additional languages are an advantage.
• Strong organizational and multitasking abilities to handle multiple calls and requests efficiently.
• Solid computer skills, including experience with Opera, Alice, or similar property management systems.
• Professional appearance and demeanor with a focus on guest service excellence.

Benefits

• Tailored Compensation: Salary package customized to fairly reflect your profile and expertise.
• Staff Residences: Shared accommodations of up to 2 pax, with comfort amenities, ensuring a seamless home-away-from-home experience in Santorini. 
• All-day Meal Plan: Balanced and freshly prepared meals (breakfast, lunch, dinner), served in welcoming staff dining setting.
• Exclusive Staff Privileges: Access to special staff discounts across our network of partners and Friends & Family rates for your loved ones.
• Pathway to Growth & Development: Ongoing professional development in line with global hospitality standards and a clear trajectory for career advancement within a fast-growing, award-winning resort.
• Recognition & Rewards: Access to performance-based bonus schemes and recognition initiatives that celebrate talent, achievement, and contribution to the Sandblu vision, along with CSR and engagement activities that foster connection and purpose.

Our success is built on our people. Guided by our core values of kindness, integrity, teamwork, and authentic hospitality, we foster a supportive and inspiring work environment where every team member has the opportunity to learn, grow, and build a rewarding long-term career. We invest in our people by providing quality accommodation, three daily meals, inclusive work environment, continuous training and development, and exciting career opportunities across our expanding portfolio of luxury hospitality brands. 

If you are passionate about delivering exceptional service and aspire to be part of an ambitious team shaping the next chapter of luxury hospitality in Santorini, we would love to hear from you. 

RMKA PC and RSTQ PC are equal opportunity employers. We are committed to creating a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.