Patient Access Scheduler

Where You’ll Work

At CHI Mercy Health, you'll discover a place where your professional growth is deeply valued within a truly supportive and rewarding environment. For over a century, our commitment to Compassion, Inclusion, Integrity, Excellence, and Collaboration has guided every interaction, shaping how we care for our patients and uplift one another. Today, as CHI Mercy Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth. We are proud of our state-of-the- art care and numerous awards and accreditations that reflect our dedication to excellence. When you join CHI Mercy Health, you become part of a team that delivers top-quality, professional healthcare and contributes to a legacy of service built on collaboration and shared purpose.

Job Summary and Responsibilities

As our Patient Access Scheduler, you will schedule patients for hospital-based services.

Every day you will handle inbound calls and fax requests, make outbound calls to schedule patients, pre-register scheduled patients, and make sure required provider orders, referrals, and insurance requirements are obtained and documented accurately.

To be successful in this role, you will bring scheduling experience, attention to detail, and a clear, friendly phone manner.

• Accurately schedules patient appointments, exams, and visits in a timely and professional manner.
• Performs pre-registration by obtaining complete and accurate patient demographic, clinical, and insurance information.
• Verifies insurance eligibility and identifies authorization or referral requirements as applicable to scheduling.
• Provides patients with instructions related to scheduled services, including appointment details, preparation requirements, and required documentation.

Student loan repayment program offered!

Job Requirements

Required

• High School Diploma or GED
• Experience in a hospital environment, medical terminology, knowledge of CPT/ICD-9 codes

Preferred

• One (1) year previous patient scheduling or patient access experience