Customer Service & Sales Support Representative

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

We are currently looking for a Customer Service & Sales Support Representative Polish and English Speaker (m/f/d) to join us at our office in the City centre of Łódź.

The Customer Service Representative (CSR) receives and processes customer orders, providing service information to external customers and potential customers. This role involves handling various types of orders, including complex and export orders, to ensure customer satisfaction.

Key responsibilities:

Customer Interaction & Order Management

• Act as the primary point of contact for customers, managing orders from initial inquiry through to successful completion.
• Proactively communicate order updates, delays, and resolutions while building and maintaining strong customer relationships.

Compliance & Process Adherence

• Ensure compliance with company quality standards and procedures, including QS 9000 and ISO requirements.
• Follow established desk procedures, policies, and best practices to maintain operational excellence.

Data & Financial Management

• Maintain accurate customer master data and records.
• Process complex customer orders, resolve credit-related issues, and manage invoice adjustments and corrections as required.

Sales & Forecast Support

• Monitor sales performance and support forecast accuracy by identifying and following up on forecast variances.
• Prepare and analyze reports to provide actionable insights and support decision-making for Sales teams.
  

Key requirements:

• Fluent in Polish and English is mandatory. Additional Central European Language would be an advantage (Czech, Hungarian, Romanian etc)
• SAP experience (must-have). Experience with Salesforce, Webshop platforms and Advanced Excel is a plus.
• Background in production planning or logistics is a plus.
• Strong problem-solving skills with the ability to work independently.
• Bachelor’s degree or equivalent experience

Compensation:

The minimum monthly salary for this position is 10.000 PLN + Bonus plan. Overpayment is possible depending on qualifications and experience.

Our Company:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.  

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Axalta may use technology-assisted tools, including artificial intelligence (AI), to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications, identify job-related qualifications, and assist recruiter review. All hiring decisions involve human oversight and review.

Recruitment Fraud Alert: We take candidate safety seriously. If you believe you’ve encountered a fraudulent job posting claiming to represent our company, please include a link or screenshot and report it to [email protected].

This is an active opening for which we are recruiting to fill immediately.