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Deloitte

Audits companies and advises on tax and technology

Junior IT Local Support

IT Service Desk & End User SupportUpdated on Nov 10
Full-time

About the Job

Requirements

  • Good knowledge of Microsoft and Apple operating systems for desktop and mobile, office software, basic IT, and networking.
  • Knowledge of the ServiceNow trouble-ticketing tool.
  • Ability to analyze and solve software and hardware problems.
  • Knowledge of English, written and spoken, at a minimum B1 level.
  • Availability for brief travel within Italy.
  • Knowledge of videoconferencing devices.
  • Experience with Microsoft Teams Rooms, Unified Communications technologies, and audio/video equipment.

Responsibilities

  • Handle assigned incident and service-request tasks promptly and effectively, as referred by first-level support.
  • Provide on-site technical assistance and support to users.
  • Take ownership of, analyze, and manage support requests received through ServiceNow, ensuring resolution and any necessary escalation.
  • Install, configure, and maintain IT systems, software, and peripherals.
  • Manage local IT warehouse inventories.
  • Support management of Microsoft Teams Rooms solutions and associated devices.
  • Monitor and manage company meeting rooms at the assigned office and remotely across the company’s locations, ensuring they function correctly and are maintained.

Desired Qualifications

  • ITIL certifications are preferred.

About the Company

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Deloitte

Audits companies and advises on tax and technology

Deloitte audits companies and advises businesses and governments on tax, technology, and risk, and it is one of the Big Four, the world's four largest accounting firms. In 1849 its founder became the first independent auditor of a public company, Britain's Great Western Railway. Its auditors check companies' financial reports for errors and fraud before investors rely on them, while its consultants design strategy, install business software, and defend clients against cyberattacks. Clients pay fees for each audit or project, and each country's Deloitte firm is a separate business owned by its local partners. Deloitte was founded in London in 1845 and is based in New York.

Company size
10,001+
Company stage
Late Stage VC
Total funding
$17.1M
Headquarters
New York, NY
Founded
1845

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