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Hilo By Aktiia

Cuffless wristband for continuous BP

Logistic Operations Manager

Logistics & TransportationPosted on Nov 9
Full-timeRemote in USA

About the Job

Requirements

  • At least 5 years of experience in logistics, fulfilment, or supply chain operations, ideally in direct-to-consumer or ecommerce and international distribution.
  • Proven experience managing third-party logistics providers, carriers, and cross-border shipments.
  • Working knowledge of last-mile delivery, Amazon fulfilment, and international shipping fundamentals.
  • Hands-on experience with logistics or enterprise resource planning tools, and strong analytical skills.
  • Excellent written and spoken English.
  • Must be based in the USA and willing to travel occasionally to warehouses in Switzerland, Germany, the UK, Canada, Australia, and the USA.
  • Must overlap with the European-based team for at least half a workday.

Responsibilities

  • Own end-to-end direct-to-consumer logistics for the webshop and Amazon across the USA and Canada.
  • Run daily fulfilment and outbound logistics from order processing through final delivery, including last-mile delivery, returns, and issue resolution.
  • Resolve operational exceptions promptly and effectively.
  • Contribute to planning and implementing the overall logistics strategy.
  • Manage and scale a multi-provider third-party logistics network, including ramping up the newly launched US operation.
  • Own service-level agreements, performance reviews, and capacity planning across logistics partners.
  • Serve as the daily operational contact for third-party logistics providers and carriers, building relationships based on trust and clear expectations.
  • Own inbound transportation from factories, including those in China and Vietnam, to regional warehouses.
  • Lead inbound carrier selection, route design, rate negotiation, and cost-to-serve optimization.
  • Coordinate freight booking, shipping schedules, and handover to logistics partners.
  • Manage customs clearance processes and import documentation.
  • Ensure product integrity for devices sensitive to temperature, humidity, and pressure.
  • Maintain inventory visibility across warehouses and sales channels.
  • Coordinate replenishment to avoid stockouts and excess inventory.
  • Define and track logistics key performance indicators such as on-time-in-full performance, lead time, cost per shipment, and return rate, and report them so the business can act.
  • Drive continuous improvement of the operations managed.
  • Collaborate closely with Manufacturing, Finance, Sales, Quality, and Customer Service.
  • Travel to team and business events quarterly or as needed.

Desired Qualifications

  • A Bachelor of Science degree in Business Administration, Supply Chain, or Logistics, or a related field; equivalent practical experience is accepted.
  • Knowledge of Chinese.
  • Experience in medical-device, pharmaceutical, or other quality-regulated logistics.
  • Experience setting up logistics operations in a new market.

About the Company

Hilo By Aktiia

Cuffless wristband for continuous BP

Hilo By Aktiia creates medical wearables that measure blood pressure continuously without a cuff. Its Hilo Band is a wrist-worn device that provides automated 24/7 blood pressure monitoring and has both CE marking as a Class IIa medical device and FDA 510(k) clearance for over‑the‑counter use. The product works by gathering data from onboard sensors and applying algorithms to estimate blood pressure over time, allowing users to track BP at home without manual cuff inflations. Compared with others in the space, Hilo emphasizes cuffless, continuous monitoring designed for everyday wear and has obtained regulatory clearances that support broad consumer access. The company’s goal is to expand globally and broaden product development, moving from Aktiia to Hilo to reflect its international ambitions and scale its reach in digital health and consumer medical devices.

Company size
51-200
Company stage
Series B
Total funding
$117.9M
Headquarters
Neuchâtel, Switzerland
Founded
2018

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